Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the trouble you encountered with both the original unit and the replacement.
We acknowledge that the faulty switch on the first unit was frustrating, and we truly regret that the replacement arrived with missing screws. While we're glad you were able to source the needed parts from the original unit, we agree that this should have been resolved in a single step and we certainly missed the mark on that.
We’ve since reviewed our dispatch process to ensure replacements are properly checked before leaving our warehouse, so future customers don’t experience the same inconvenience.
We appreciate your patience and understanding throughout, and thank you again for bringing this to our attention. If there's anything further we can do for you, please don’t hesitate to reach out.
交易日期： 27/08/2025
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可信賴顧客
Feefo 驗證
8 months ago
Product
Universal Fans
8 months ago
Thank you for your review. We’d love to hear more so we can address any issues, so please reach out via https://universalfans.com.au/contact-us/.
We aim to provide the best service possible.
產品評價
Product
Universal Fans
8 months ago
We’re disappointed to see your 1-star rating and want to help resolve any concerns. Contact us anytime here: https://universalfans.com.au/contact-us/.
Your feedback is important to us.
Wanted to buy an exhaust fan the same day I went to Universal Fans in Oakleigh South which is close to home. It was out of stock. I ended up driving to Dandenong South the following day which is not...
i have made several purchases through Universal Fans. apart from the good prices, the communication is excellent and the delivery time is also excellent-highly recommended
產品評價
交易日期： 21/07/2025
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可信賴顧客
Feefo 驗證
8 months ago
It was very good. They ran over our dimensions of the rooms the fans were to be fitted in and suggested the fans we eventually purchased. All done quickly and efficientially
