Customer service was good. Delivery was good. Consultant failed to note space requirements so have ended up with units too large to fit in space.
Vanessa
Universal Fans
2 years ago
Thanks for your feedback and we’re sorry to hear about the experience you’ve had. We’re always happy to assist where we can with providing general advice based on the information provided. For any location specifics, we can provide you with details to pass on to your installer as they are the ones attending and can advise accordingly on those specific details. With this in mind, our listings are very detailed including product specs and dimensions, so that customers can double-check what’s been suggested and confirm suitability. In any case, we want our customers to be happy and we’ll try and help wherever possible. If there’s a more suitable product in mind, please let us know so we can assist.
Regards,
The team at Universal Fans
