I bought 3 $730 fans and 2 of them had an issue - the rod was pivoting off centre.
I was told even though they were uninstalled I still had to do a warranty claim.
The "tech" guy at Brilliant...
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Customer Service
Universal Fans
8 years ago
Hi Debra, thank you for taking the time to submit a review and we are extremely sorry about the issues you are having with your ceiling fans. We often refer our customers to the manufacturer to make a warranty claim as it is often the quickest way to have any faulty parts replaced or repaired as the team at Brilliant Lighting have expert technical knowledge of their fans. We are sincerely sorry for any inconvenience caused as we can understand that it is a busy time of year and want to assure you that we are always here to assist throughout the process if needed. We hope that these issues have now been resolved for you and if not please let us know so that we can follow this up with Brilliant Lighting on your behalf.
The salesperson was knowledgeable and provided excellent service. The showroom is well set out and enables a purchaser to see and feel a range of fans in action.
產品評價
交易日期： 27/11/2017
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Feefo 驗證
8 years ago
Troy looked after me very well, from my initial enquiry, through the sale process, as well as the despatch.
