I haven't received my order, yet I have received an email to rate the service.
Danny
Kenny's Music
6 years ago
Hi Endre,
Thanks for getting in touch, and sorry to hear that there has been a delay to your order. We did dispatch your order the day that you purchased it, however it looks like there has been an issue with the courier in getting this to you. We will look into this for you immediately and make sure your order gets to you this week.
Please accept my sincere apologies for this, we will be in touch to confirm with you soon.
Best regards,
Danny
Kenny's provides a personal and professional service like no other. The guys are always very helpful, and always have your best interests in mind. This is the third guitar I have purchased from them...
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产品评价
购买日期：20/02/2020
0
分享
DS
Doug Smith
经 Feefo 确认
6 years ago
Doug Smith 就 Kenny's Music 说了什么:
Very professional and prompt
产品评价
购买日期：17/02/2020
0
分享
PM
PAUL MARSH
经 Feefo 确认
6 years ago
PAUL MARSH 就 Kenny's Music 说了什么:
item was fine postage excessive, paid for next day to receive saturday, didnt recieve untill tuesday
Danny
Kenny's Music
6 years ago
Hi Paul, Thanks for taking the time to leave feedback for your purchase, and we're glad to hear you're happy with the item. We apologise for the slight delay to your delivery - we sent an email to you on the day it was ordered explaining that as we had received far more orders for the item in question than we had anticipated, there would be a slight delay on your delivery. As you had paid for next working day, rather than Saturday delivery, you would have received the item on Monday, but with the slight delay that we had notified you of we did manage to get it there only 1 day later. We're sincerely sorry for any inconvenience this may have caused, but we appreciate your patience while we got the goods out to you.
If you have any other questions, or would like to discuss it further, please don't hesitate to get in touch at ask@kennysmusic.co.uk.
Kind regards,
Danny
产品评价
购买日期：14/02/2020
0
分享
MJ
Mark Johnson
经 Feefo 确认
6 years ago
Mark Johnson 就 Kenny's Music 说了什么:
First time buyer after finding an offer on HUKD. Easy to order, quick delivery and kept up to date with the order process. Happy to recommend or use again.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
