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We’re trusted by some of the most recognized brands in the travel industry.

We help you closely connect with your customers and clients.

We identify opportunities to improve and attract future travelers with genuine feedback.

Key Benefits

Almost everyone reads reviews before booking a holiday. We’re proud to be the leading provider of invite-only reviews, trusted by some of the most recognized brands in the travel industry – from local holiday providers and online travel operators through to global travel corporations.&nbsp;We can help you connect with your customers and clients, discover what sets you apart, identify opportunities to improve and attract future travelers with genuine feedback from real users of your business.&nbsp;We work closely with travel and tourism brands to help them:&nbsp;<ul><li>Understand customers better at every stage of their experience&nbsp;</li></ul>Get a clear view of every part of the travel experience, from browsing to booking a holiday, during a trip, and all the way through to the journey home.<ul><li>Boost customer confidence at the booking stage&nbsp;</li></ul>Increase trust exactly where it’s needed. Display feedback at that critical point in the booking journey, provide browsers with the feedback they are looking for using AI technology, and let your customers share their experiences through photo reviews to prove that you deliver the experiences you promise to.&nbsp;<ul><li>Get powerful insight in a way that matches your business model&nbsp;</li></ul>Get actionable insights at a customer, booking, trip, or even supplier level, and use the insight to improve your service and product.&nbsp;&nbsp;<ul><li>Optimize the digital experience&nbsp;</li></ul>Improve your click-through rates, build trust at the look-to-book stage, reduce bounce rates, and enhance dwell time. Feefo feedback displays are designed to support an increase in conversions, and ultimately make the most of your ad-spend. Share trusted customer feedback that delivers fresh content and qualify for Google Seller Ratings to stand out amongst your competitors – all with the reassurance that you’re working alongside a Google Partner.&nbsp;&nbsp;&nbsp;&nbsp;

<ul><li>Feedback Request Manager&nbsp;</li></ul>Don’t lose out on insight by only collecting feedback at the booking stage. Feedback Request Manager allows you to capture feedback about every aspect of your customer’s trip - from their outbound journey to their accommodation experience and back again. Customise your feedback requests to different audiences and experiences to improve response rates and collect the information that matters to you.&nbsp;<ul><li>Location Feedback&nbsp;&nbsp;</li></ul>Collect feedback from your high street locations as well as online. Feefo’s Location Feedback allows you to measure agent and branch performance by collecting customer reviews at your bricks-and-mortar locations. Create unique codes and distribute them in whichever way works best for you or send us data once a customer has completed an in-person appointment and we’ll trigger a digital invite.&nbsp;<ul><li>Net Promoter Score (NPS)&nbsp;</li></ul>Measure the loyalty of those travelling with you, predict growth and evaluate your market position. Identify your most loyal customers and invite them to refer their friends and family. Set up handy score alerts so you can track staff performance against KPIs, share achievements and motivate teams to concentrate on improving your service when things go awry.&nbsp;<ul><li>Dynamic Topic Display&nbsp;</li></ul>Help your customers find the feedback that matters to them. Our machine-learning technology automatically organizes your reviews into topics - such as ‘booking’, ‘travel’, ‘accommodation’, ‘food’, and more, so your customers can make better buying decisions with a tailored browsingexperience. Let them quickly find what matters to them most within your content by displaying key themes and topics.<h3>Surveys</h3>Get quick but high-qualityfeedback whenever you need it by sharing a simple link to existing and potential customers, across any touchpoint. Whether you’re looking for feedback about your website or physical locations, customer service, booking system, or suppliers, Surveys allow you to gain vital insight into your brand and your customer experience outside of the traditional transaction.No matter what your business model, Feefo can optimize your customer experience and provide consumers with confidence at every stage of their journey, from look-to-book to post-trip, and everything in between.To find out how more about how Feefo can help you, <a href="https://www.feefo.com/us/business/enquiry/request-a-demo" target="_self">get in touch with one of our travel consultants</a>.

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