Retail

Iceland_-_Case_study_image_-_1102_x_551.jpg

1-Collect_Reviews_icon.svg

Display reviews across your website and social media.

2-Display_Reviews_icon.svg

Boost your online visibility and stand out from competitors.

Use_insights_to_drive_reviews.svg

Drive sales and improve product page performance.

Key benefits

<h2>Giving the customers the confidence to buy</h2><h4>We’re proud to be the platform of choice for both brick-and-mortar and online retailers - large and small.</h4><p>We provide everything retailers, from the best-known brands to local shops and solo internet traders, need to connect with their customers. Our easy-to-manage solution and tools help businesses stand out from the competition and maximise sales. Using reliable reviews from verified customers, our retail clients benefit from high-quality insights built on feedback they can trust.</p><p><span>We can help you:</span></p><h3>Understand your customers’ shopping habits better</h3><p>Get a clear view of every part of the customer experience - in-store and online. Then use everything you learn to improve your customer journey, build stronger relationships, and increase consumer confidence in your brand and products.</p><h4>Boost customer confidence at the buying stage&nbsp;</h4><p>Increase trust&nbsp;exactly where it’s needed.&nbsp;Use our AI technology to display feedback&nbsp;at critical points in the customer&nbsp;journey. Let&nbsp;your customers share their experiences through photos reviews to&nbsp;prove that your products are perfect for others too.&nbsp;</p><h4>Drive more sales</h4><p>Increase footfall and online traffic by displaying feedback across your website and social media, so your confirmed customer reviews can guide the buying choices of others.</p><h4>Optimise&nbsp;the&nbsp;digital experience&nbsp;</h4><p>Improve your&nbsp;click-through&nbsp;rates, build trust&nbsp;at the look-to-buy stage, reduce&nbsp;bounce rates,&nbsp; enhance dwell time, and more:&nbsp;</p><ul><li>Feefo&nbsp;feedback displays&nbsp;are designed to support an&nbsp;increase&nbsp;in&nbsp;conversions&nbsp;and ultimately&nbsp;make the most of&nbsp;your ad spend&nbsp;</li><li>You can set up our iframe referral banners to do things like reward a customer after, and only after they’ve given you a good review score. For example, everyone they recommend through the banner will get a special offer from you, such as a discount. And in return, you can reward your customer for helping you make each referred sale. Win-win</li><li>Share trusted customer feedback that delivers fresh content. Using social proof like user-generated content (UGC – such as the photos we mentioned earlier) can help you qualify&nbsp;for Google Seller Ratings&nbsp;to stand out online. And you can relax knowing you’re working alongside a Google Premier Partner</li></ul>

<h2 style="text-align: left;">Products to benefit your retail business</h2><ul><li><strong>Dynamic Topic Display</strong></li></ul><p>Help your customers shop confidently by letting them quickly read the reviews that matter most to them. Make online shopping more convenient than ever and see your sales increase. Dynamic topic display automatically tracks customer opinion across your reviews and groups them into popular themes and topics, making shoppers’ lives that little bit easier.</p><ul><li><strong>Customer Sentiment Insight</strong></li></ul><p>Discover exactly how your customers feel about your business. Our artificial intelligence does the hard work for you by automatically analysing your review content, identifying reoccurring feedback, and giving you an at-a-glance view of what customers love about shopping with you and any key issues you need to improve.<span><br/></span></p><ul><li><strong>Surveys</strong></li></ul><p>Get quick, high-quality feedback whenever you need it by sharing a simple link to existing and potential shoppers across any touchpoint. Whether you’re looking for opinions about your shops, website, service, or anything, surveys allow you to gain vital insight into your brand and everything you do.<span></span></p><ul><li><strong>Feedback Request Manager</strong></li></ul><p>This tool allows you to capture the feedback that matters most to you. Collect feedback from your customers at different stages of their journey - from that first purchase to becoming a loyal advocate. It lets you find out why they picked to shop with you, what they truly think of the entire customer experience, the list goes on...</p><ul><li><strong>Location Feedback</strong></li></ul><p>Monitor the performance of every brick-and-mortar store. Get a better understanding of a customer’s in-store experience and identify your strongest retail outlets and the locations that need improvement. Collect feedback from individual customers and use the data to discover what they bought, who from, and the service they experienced while shopping with you.</p><h3>Don’t just take our word for it…</h3><p>Join leading brands by collecting genuine reviews with Feefo and give customers the confidence to buy from your business.</p>

Display reviews against individual products

Let the voice of your customers guide buying decisions

Collect reviews with a trusted Google partner

Work towards Google seller ratings to help boost conversions

Photo reviews

Encourage social sharing and enrich customer reviews with photos

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.