Negative Reviews: How to Respond to Them And Make Them Work for Your Business

Bad reviews mean your customer is unhappy, and unhappy customers are unlikely to rush back to your business anytime soon. Negative reviews can have a big influence on first-time shoppers as well, with the Feefo 2021 Navigating The Negative report revealing that 93% of consumers check reviews when looking for a product or service.

Author: Kim Burgess


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