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Collect real candidate feedback at every stage - send personalized feedback requests at multiple touchpoints in the recruitment journey.

Improved SEO and paid search performance - 79% of job searches begin with Google. We've partnered with Google to help you stand out from the crowd online.

Unrivalled insight and analytics - use the voice of your candidates to make more informed decisions and improve the recruitment experience.

Key features

Recruitment is an industry that relies on reputation, with candidates and clients needing high levels of trust in the individuals and agencies they work with. While the sector gets a bad press on occasion, there are a lot of businesses out there whose consultants do amazing work – both for companies looking to recruit new talent and individuals searching for that perfect role.&nbsp;&nbsp;&nbsp;But how do you prove you’re an agency people should want to use? The answer is simple…&nbsp;Feefo.&nbsp;A research study we conducted, exploring the attitudes of employees who had either used a recruitment agency or were looking to, showed reputation is everything. Almost 70% of people use word-of-mouth or personal recommendations to find their agency. <a href="https://blog.hubspot.com/service/get-customer-reviews?__hstc=122151444.52f0779b7ee1d36dd215a64eb12d17b7.1677156544486.1677156544486.1677156544486.1&__hssc=122151444.1.1677156544487&__hsfp=273819981" target="_self">Hubspot</a> has also reported that 85% of candidates trust online reviews as much as a personal recommendation.&nbsp;&nbsp;And that is where the power of real reviews and the confirmed feedback Feefo excels at comes in.&nbsp;To stand out from the crowd, demonstrating your commitment to putting the interests of candidates and clients is key. Feefo reviews are from real people that have actually used your services and can build your reputation as a company to be believed in and used – rather than reviews from open sites, which could come from anyone. This means our feedback is free from fakes, which means great performance gets rewarded with strong scores.&nbsp;<figure style = "margin: auto; text-align: center;width: 554px;"><img src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt345be017568c5e8e/63ee4a0407dce767c6bbb7ed/Tailor_feedback_requests_to_audience.png" height="417" style="width: 554px;height: 417px;text-align: center;max-width: 554px;" /></figure>

<h3>Understand candidates better at every stage of their experience&nbsp;</h3>With Feefo, you can send personalized feedback requests at any step in the recruitment journey. So you can get a clear view and understanding of every part of their experience with you. From the first contact to the interview stages – with you and your client, to follow-up meetings and communications, you can see what they think of your business.&nbsp;<h3>Build belief in your brand&nbsp;</h3>Increase faith in your company exactly where it’s needed the most. Display feedback at those critical points in the candidate process and provide job seekers with the feedback, from others they are looking for, using AI technology. You can even let your candidates share their experiences through photo reviews, for example on the first day of their new job, to prove that you deliver what you promise to.&nbsp;

<h2 style="text-align: center;">Get powerful insight in a way that matches your business model</h2>Get actionable insights at a candidate or even an individual consultant level. And use thefeedback from your candidates tomake more informed decisions andget better at what you do.&nbsp;<figure style = "margin: auto; text-align: center;width: 661px;"><img src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt559ba7652ddd188c/63ee4a383fc97e2fd61b628b/Report_1.png" height="357" style="margin-top: auto;margin-right: auto;margin-bottom: auto;margin-left: auto;text-align: center;width: 661px;max-width: 661px;height: 357px;" /></figure><ul></ul><h2 style="text-align: center;">Improve your SEO and paid search performance</h2>We’re partnered with Google to help highlight you even further online.<figure style = "margin: auto; text-align: center;width: 657px;"><img src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt015003d63c5473b1/63ee4a1d872f356b7cd2c017/Google_seller_ratings_(1).png" height="359" style="margin-top: auto;margin-right: auto;margin-bottom: auto;margin-left: auto;text-align: center;width: 657px;max-width: 657px;height: 359px;" /></figure>

<h3>Feedback Request Manager</h3>Don’t lose out on insight by only collecting feedback at just one stage of a candidate’s journey with you. Feedback request manager lets you capture input about every aspect of their experience with your company. Customize your feedback requests to different audiences and experiences to improve response rates and collect the information that matters to you.<h3>Net Promoter Score® (NPS)</h3>Measure the satisfaction of those using your services. Identify the candidates who score you the highest on the NPS scale and invite them to refer their colleagues, friends, and family to you -as we said earlier, word-of-mouth recommendations count for so much in the recruitment industry. NPS also lets you set up handy score alerts, so you can track staff performance against KPIs, share achievements, and motivate team members to concentrate on improving your service when things go awry.<h3>Review carousels and feedback displays</h3>Help potential candidates find the feedback that matters to them. Our machine-learning technology automatically organizes your reviews into key themes and topics so people can easily find what is important to them, such as hybrid working, and can make better decisions with a tailored browsing experience. Let them quickly find what matters to them most within your content by displaying key themes and topics.

<h3>Surveys&nbsp;</h3>Get quick, high-quality feedback whenever you need it by sharing a simple link to existing and potential candidates across any touchpoint. Whether you’re looking for opinions about your website, service, or anything, surveys allow you to gain vital insight into your brand and everything you do.&nbsp;&nbsp;No matter what size your agency is or how you operate, Feefo can work for you.To find out how more, <a href="https://www.feefo.com/us/business/enquiry/get-in-touch" target="_self">get in touch with one of our consultants.</a>&nbsp;