Real_customer_reviews-min.png

Get reviews before your new product has launched.

Get more reviews for niche products.

Promote your products with a large number of reviews.

Key benefits

<h2>Sparking trust in the consumer electronics market</h2><h3>Giving consumers the confidence to buy your consumer electronic goods</h3><p>Whether you’re a mobile phone manufacturer, an online multiplayer game developer, or a consumer electronics retailer, you’ll want to give your products the best chance to take off at launch. You’ll want to nurture them through many years of sales to come too.</p><p>Consumers can be wary of anything new to the market, though – unless they’re avid early adopters. So how do you instill trust in your products from day one before you’ve made many or even any sales? The answer is easy…</p><p>Feefo.</p><p>We can help you:</p><h3>Get reviews before your new product has launched</h3><p>97% of consumers use customer reviews*. So, having them available from day one can make all the difference between your product succeeding or not. And our Review Booster can get those reviews in place before you’ve made your first sale.</p><p>How? We invite members of a community panel to test your product and review it before it ‘hits the shelves’. You send it to them, and after they’ve had time to use it, we send them a questionnaire asking what they thought. When they send their review back, it gets moderated and published on your website - or a retailer’s site if you’re a manufacturer.</p><p>You can then benefit from:</p><ul><li>Maximizing your revenue from day one with genuine reviews - when consumer electronic good’s margins are probably at their highest</li><li>Increasing your product’s visibility by using your reviews in launch activities - from social posts to advertising to in-store POS</li><li>Sharing reviews across multiple retailers if you’re a manufacturer - depending on the retailer</li><li>Helping consumers at the research stage - with genuine feedback they can trust</li></ul><h3>Get more reviews for niche products</h3><p>Review Booster can also be used to collect feedback on your more specialized, less reviewed products in the same way. This lets you get ahead of the competition by providing feedback as an additional selling point and differentiator.</p><h3>Promote your products with a large number of reviews</h3><p>More reviews result in more sales. In fact, products with five reviews or more have a significantly higher conversion rate than those with none**. But how do you get them? Our Content Syndication gives you access to reviews for the same products across the Feefo client network you can use to build customer confidence and sales. For example, reviews for a white mobile phone sold by one retailer would be grouped with reviews for a black version sold by another company.</p><p>This means:</p><ul><li>You’ll get access to our extensive network of verified reviews - that’s a lot more feedback than you’d get in isolation</li><li>From day one, you’ll have product reviews to display before you even start collecting feedback</li><li>You’ll build consumer trust with consistent scores and reviews for the same products across different platforms and retailers</li><li>Whether you’re a consumer electronics manufacturer or retailer, you’ll have a large volume of reviews to promote your products</li></ul><h3>Showcase your sustainability journey and credentials</h3><p>Consumers are becoming increasingly aware and care more about how sustainable the products and services they buy are. And the electronics market, in particular, is seeing people favor brands that act sustainably and offer more eco-friendly products. But with so much greenwashing around, consumers don’t automatically trust claims made by brands. Based on the United Nations Sustainable Development Goals, our Sustainability Awareness Solution can change that for you.</p><p>It can help:</p><ul><li>Improve your sales as you attract the increasing number of consumers seeking sustainable, environmentally, and socially aware electronic brands</li><li>Highlight your sustainability credentials to build customer trust and loyalty</li><li>You recognize your existing sustainability achievements and provide a framework of further improvements to aim for</li></ul><p></p><p></p><p></p><p></p><p></p>

<p><span>Get a clear view of every part of the customer experience - in-store and online. Then use everything you learn to improve your customer journey, build stronger relationships, and increase consumer confidence in your brand and products.</span></p>

Understand your customers’ shopping habits better

Media_and_Text_three.png

<p>Increase trust&nbsp;exactly where it’s needed.&nbsp;Use our AI technology to display feedback&nbsp;at critical points in the customer&nbsp;journey. Let&nbsp;your customers share their experiences through photos reviews to&nbsp;prove that your products are perfect for others too.&nbsp;</p><p></p>

Boost customer confidence at the buying stage 

Media_and_Text_two.png

<p><span>Increase footfall and online traffic by displaying feedback across your website and social media, so your confirmed customer reviews can guide the buying choices of others.</span></p>

Drive more sales

Take_your_reviews_on_location_-_square.png

<h3>Optimize the digital experience</h3><p>Improve your click-through rates, build trust at the look-to-buy stage, reduce bounce rates, enhance dwell time, and more:</p><ul><li>Feefo feedback displays are designed to support an increase in conversions and ultimately make the most of your ad spend</li><li>You can set up our iframe referral banners to do things like reward a customer after, and only after they’ve given you a good review score. For example, everyone they recommend through the banner will get a special offer from you, such as a discount. In return, you can reward your customer for helping you make each referred sale. Win-win</li><li>Share trusted customer feedback that delivers fresh content. Using social proof like user-generated content (UGC – such as the videos and photos we mentioned earlier) can help you qualify for Google Seller Ratings to stand out online. And you can relax knowing you’re working alongside a Google Premier Partner</li></ul>

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

Want to find out more about Feefo?

All Features

Help your customers buy confidently by letting them quickly read the reviews that matter most to them. Dynamic topic display automatically tracks customer opinion across your reviews and groups them into popular themes and topics, making other shoppers’ lives that little bit easier.

DTD.svg

Dynamic Topic Display

Discover exactly how your customers feel about your business. Our artificial intelligence does the hard work for you by automatically analysing your review content, identifying reoccurring feedback, and giving you an at-a-glance view of what customers love about shopping with you and any key issues you need to improve.

CustomerSentimentnew.png

Understand customer sentiment

Customer Sentiment Insight

Get quick, high-quality feedback whenever you need it by sharing a simple link to existing and potential shoppers across any touchpoint. Whether you’re looking for opinions about your shops, website, service, or anything, surveys allow you to gain vital insight into your brand and everything you do.

Feedback-Analytics-09_2.png

Surveys

This tool allows you to capture the feedback that matters most to you. Collect feedback from your customers at different stages of their journey - from that first purchase to becoming a loyal advocate. It lets you find out why they picked to shop with you, what they truly think of the entire customer experience, the list goes on...

FRM.svg

Feedback Request Manager

If you’re a consumer electronics retailer, you can monitor the performance of every brick-and-mortar store. Get a better understanding of a customer’s in-store experience and identify your strongest retail outlets and the locations that need improvement. Collect feedback from individual customers and use the data to discover what they bought, who from, and the service they experienced while shopping with you.

Location.png

Local business

Location Feedback

<h3 style="text-align: left;">Here is another product that could benefit your consumer electronics business:</h3><p style="text-align: left;"></p><p style="text-align: left;"><strong>Member-Only Communities</strong></p><p style="text-align: left;">In today’s socially driven world, listening to and engaging with your audience is critical. Use our powerful analytics to create an invite-only space that allows your best influencers and promoters to help with questions from potential customers. This can be especially useful in markets like consumer electronics, where people love to talk about their ‘kit’. It’ll help increase sales, grow loyalty, and raise your brand profile. Why stop the conversation at reviews when you have a community?</p>

Consumer Electronics

Consumer Electronics

Consumer Electronics