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<h2>The top reasons why smart businesses choose Feefo&nbsp;as an alternative&nbsp;over Trustpilot </h2><ul style="font-size: 18px;font-weight: bold;"><li>Verified only reviews, so no time is wasted tracking fake reviews or managing reputational damage</li><li>A dedicated support team of insight and strategy experts</li><li>Business-building features with the expertise to empower you to use invaluable insights from customer feedback</li></ul>We help businesses save time and resources in trying to figure out what customers really want – creating space for your business to grow. Better decisions, every time.

Feefo vs. Trustpilot: Which review provider is better for you?

We’re not just a reviews platform, we’re an insights specialist with the tools to prove it. We empower you to turn customer feedback into a business growth strategy.

<table class="styled-table" style="text-align: center;table-layout: fixed;"><tbody style="text-align: center;"><tr style="text-align: center;"><th style="text-align: center;"><h3 style="text-align: center;">Feature</h3></th><th style="text-align: center;"><h3 style="text-align: center;">Feefo</h3></th><th style="text-align: center;"><h3 style="text-align: center;">Trustpilot</h3></th></tr><tr style="text-align: center;"><td style="text-align: left;">Verified-only product and service reviews</td><td style="text-align: center;vertical-align: top;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/> </td><td style="text-align: center;"> <img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/>Open reviews with verified optional</td></tr><tr style="text-align: left;"><td style="text-align: left;">Transparent fair pricing including product reviews and widgets as standard</td><td style="text-align: center;vertical-align: top;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/>&nbsp;</td><td style="text-align: center;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Price&nbsp;&nbsp;</td><td style="text-align: center;">From £99&nbsp;</td><td style="text-align: center;">From £250&nbsp;&nbsp;</td></tr><tr><td>Access to customer support</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;vertical-align: top;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Keep customers on your website to read reviews&nbsp;&nbsp;</td><td style="text-align: center;vertical-align: top;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/>TP redirect traffic to their site, making it easier for customers to come across your competitors</td></tr><tr style="text-align: center;"><td>Tailored feedback invitations for each touch point and audience</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Surveys</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Q&amp;A expert answers&nbsp;</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td></tr><tr><td>A trusted syndication network of brands and retailers to share verified reviews</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Sustainability-focused initiatives including planting trees for feedback&nbsp;</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/></td></tr><tr style="text-align: left;"><td>Review Booster for day one verified reviews&nbsp;</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: left;"><img asset_uid="bltd32851efc5b0d14c" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/bltd32851efc5b0d14c/659d49f1727120040a39e8b1/Cross_(1).png" alt="Cross_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Customer sentiment AI-analysis tools&nbsp;</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td></tr><tr style="text-align: center;"><td>Custom Questions to enhance feedback request form&nbsp;&nbsp;</td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td><td style="text-align: center;"><img asset_uid="blt7d7c5b483d9ff5ff" src="https://eu-images.contentstack.com/v3/assets/bltc0d0a8caf49440b8/blt7d7c5b483d9ff5ff/659d49cb794c27040ac2c77c/Tick_(1).png" alt="Tick_(1).png" height="auto"/></td></tr></tbody></table>

Enriched insights, intuitive features, and expert advice

Trustpilot enquiry form page

Everything you need to transform your customer experience from discovery to advocacy. And we only collect verified, authentic feedback. More than Trustpilot can offer if you’re serious about collecting reviews for strategy rather than just stars. &nbsp;&nbsp;With Feefo you get a dedicated team of experts, visual user-generated content, personalised on-page display tools, and access to business-enhancing features including AI-generated insights and sustainability initiatives.

We have a dedicated Customer Success team who will help you get up and running and learn how to benefit from customer insights. Growth tier clients and above get a dedicated Customer Success Manager.

Will I have a support team to help me?

All our pricing is listed on our pricing page. We have packages starting from £99 per month and offer bespoke options to suit your needs. With Feefo, what you see is what you get. We pride ourselves on authenticity, so you can rest assured that our contracts are always transparent.  

How much does Feefo cost?

Many customers keep Trustpilot as a platform to display open reviews, while using Feefo to collect verified only feedback and benefit from the team of experts and invaluable insights. So, what’s stopping you? 

Can I collect feedback with Trustpilot and Feefo?

About Feefo

“All we were getting from Trustpilot was reviews. Whereas with Feefo, we can see how clients feel at every stage of their journey with us – not just at the point of sale.”

Hear from a client who switched to Feefo

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

Want to find out more about Feefo?

What do you get when you switch from Trustpilot to Feefo?

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Do you know who your customers are? Do you understand why they use your business? You may have a gut feeling, but if you don't know your customers inside-out, meeting their needs and creating a customer experience tailored to them becomes challenging. Read our easy to follow <a href="https://www.feefo.com/uk/business/resources/customer-experience/how-to-improve-your-brands-customer-experience" target="_self">customer experience strategy guide</a>, including how to measure CX and how to build out personas to give your business its competitive edge.

How to improve your brand’s customer experience

Want to find out more about Feefo? 

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Download one of our free guides

Everything you need to know about customer experience (CX) — and how to get it right

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Not ready to switch, but want to benefit from our expertise and insights? Steal our knowledge (we don’t mind!) by visiting our knowledge hub. 

eBook: Turning Reviews into Revenue

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