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92% of businesses say post-sales engagement increases trust

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Customers who answer surveys are 3X more likely to use your services

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Surveys have a positive influence on loyalty and buying habits

Customer feedback matters

Get an ‘access all areas’ pass to your customer experience

<p><span style='color:rgb(0, 0, 0);'>Look beyond the sales cycle and reach out to customers at any touchpoint and any channel. Quick, open, anonymous feedback in an instant. Let customers shape your business.</span></p>

<h1 style="text-align: center;"><span style="color: rgb(0, 0, 0);">Reach out to your customers</span></h1><h4 style="text-align: center;"><span style="color: rgb(0, 0, 0);">Forget ‘What did you think of our service?’. How about ‘Are you motivated by sustainability?’. Or ‘Did you love our in-store display today?’. Whatever your question, find out what your customers think at any point in their journey with custom surveys.</span></h4><p></p><ul><li><p>Add surveys at any touchpoint on any channel &nbsp;</p></li><li><p>Gather anonymous feedback in an instant&nbsp;</p></li><li><p>Personalise your message&nbsp;</p></li><li><p>Use analytics for sentiment and trend insights&nbsp;</p></li></ul><ul><li><p>Collect opinions from within your business to improve employee engagement</p></li></ul>

<h3>Complete flexibility &nbsp;</h3><p>From multiple-choice to open-ended questions, you have the freedom to ask questions your way. Use surveys anywhere you can put a QR code or link; an email footer, a tablet, every page of your website, or even next to the doors of your business.</p><h3>Easy to measure&nbsp;&nbsp;</h3><p>Easily measure satisfaction, sentiment, and effort of interaction with globally recognised customer experience metrics such as Net Promoter® Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES).&nbsp;</p><h3>Anonymous feedback&nbsp;</h3><p>Get a snapshot of honest feedback, whether it’s from your employees or customers. Or follow up and track customers after they’ve bought from you to gain deeper insights than a review.&nbsp;&nbsp;&nbsp;&nbsp;</p><h3>AI-powered reporting&nbsp;&nbsp;</h3><p>Get an instant overview of your feedback with clear visual reporting. With sentiment analysis included at no extra cost, you can quickly identify reoccurring themes and get an immediate view of how people feel towards your business.&nbsp;</p><p></p><p></p>

How Does it Work?

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<ul><li>Get quick insights and ideas for improvements and opportunities</li><li>Make your customers feel heard at every step of the way by telling them their opinion matters</li><li>Capture instant feedback in places a review can’t reach&nbsp;</li></ul><p></p><p><span style='color:rgb(255, 0, 0);'>&nbsp;</span></p>

How it helps

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Why we know reviews matter

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Got questions?

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Contact us today for a free demo and find out how Surveys can boost your customers’ experience.

Take your feedback to the next level 

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

Want to find out more about Feefo?

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To find out more, contact a consultant

Book in a demo with our Feefo experts

<h3>Book a 20 minute demo with our Feefo experts and they will run you through why our platform and verified reviews will work for you.</h3>

<p><strong>Why Feefo?</strong></p><ul><li>Increase sales and boost conversion rates</li><li>Reach new audiences and drive traffic to your site</li><li>Improve brand reputation and grow customer confidence</li></ul><div style="padding: 56.25% 0 0 0;position: relative;"><iframe src="https://player.vimeo.com/video/862068840?badge=0&autopause=0&quality_selector=1&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" style="position: absolute;top: 0;left: 0;width: 100%;height: 100%;" title="Product and Service Reviews" width="86.7925%" height="264"></iframe></div><p></p><p>Over 6,500 brands already benefit from our invitation-only model of review collections, which ensures only verified buyers are asked to leave a review and guarantees genuine feedback, free from fakes.</p><p>Fill out your details in the form to book a demo today and one of our friendly experts will be in touch to show you what Feefo can do for your business.<br /></p><p><strong></strong></p>

Insights at every step

Insights at every step

Insights at every step

To find out more, contact a consultant