Your customers may not check their emails every hour of every day, but they are looking at their phones.

Listen_and_Learn.svg

Smartphone owners touch their devices 2,617 times a day

Access_insights.svg

Text messages are read within 90 seconds of being received on average

Over_6000_brands.svg

SMS helps you tap into an engaged audience who are more likely to reply

Why SMS?

Get closer to your customers with SMS

<p><span style='color:rgb(14, 16, 26);'>Ever sent a feedback request and got no response? That’s where SMS can help. Send feedback requests directly to your customer. Honest feedback is only one click away.</span></p>

<h2 style="text-align: center;"><span style='color:rgb(14, 16, 26);'><strong>Honest, verified feedback, at a time of their choice&nbsp;</strong></span><span style='color:rgb(14, 16, 26);'>&nbsp;</span></h2><h4 style="text-align: center;"><span style='color:rgb(14, 16, 26);'>Sometimes, your customers really want to send that review - they just haven’t had the time. By sending a gentle nudge direct to their phone, you’re adding a more personal touch to your feedback strategy. So, you know you’re employing every channel you can.</span></h4><p></p><ul style="text-align: left;"><li style="text-align: left;"><p style="text-align: left;"><span style='color:rgb(14, 16, 26);'>Reach your customers directly with personalised text messages</span></p></li><li style="text-align: left;"><p style="text-align: left;"><span style='color:rgb(14, 16, 26);'>Increase response rates and gain more feedback</span></p></li><li style="text-align: left;"><p style="text-align: left;"><span style='color:rgb(14, 16, 26);'>Schedule messages to arrive at the perfect time</span></p></li><li style="text-align: left;"><p style="text-align: left;"><span style='color:rgb(14, 16, 26);'>Gain more verified reviews&nbsp;</span></p></li></ul>

<h3><span style='color:rgb(14, 16, 26);'>A more personal touch&nbsp;&nbsp;</span></h3><p><span style='color:rgb(14, 16, 26);'>Reviews have value. Most customers get it. They just didn’t ‘get’ your notification. SMS allows you to have a more direct approach.&nbsp;&nbsp;</span></p><h3><span style='color:rgb(14, 16, 26);'>Break through the noise&nbsp;&nbsp;</span></h3><p><span style='color:rgb(14, 16, 26);'>There are millions, if not billions of emails sent per day. On top of that, your customers will come across hundreds of pop-ups, notifications, and paid ads. An SMS ping hits different.</span></p><h3><span style='color:rgb(14, 16, 26);'>Schedule texts to arrive at the perfect time&nbsp;</span></h3><p><span style='color:rgb(14, 16, 26);'>Improve response rates by scheduling messages to arrive when your customers are most likely to read them.&nbsp;&nbsp;</span></p><h3><span style='color:rgb(14, 16, 26);'>Verified, authentic reviews only&nbsp;&nbsp;&nbsp;</span></h3><p><span style='color:rgb(14, 16, 26);'>SMS feedback requests are backed with a one-time code to only collect verified reviews.&nbsp; So, you can continue to trust Feefo to bring you verified, authentic reviews, no matter how the request was made.</span></p>

How Does it Work?

An_even_more_engaging_way_to_connect_-_Portrait.png

<p>We know just how valuable review data can be, so when you move to Feefo, we want you to be able to take your existing feedback with you. That’s why we offer a feature called imported reviews. Importing your reviews is a fantastic way to make sure you’re not starting from scratch when it comes to proving to your customers that you offer a service and products they can trust.</p>

Import your existing reviews

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

To find out more, contact a consultant

Migrating reviews over to Feefo

Migrating_reviews_to_feefo_hero_(2)-min.png

Got questions?

Why we know reviews matter

MicrosoftTeams-image_(9)_(1)-min.png

Thank You: Enquiry Received

Speak to one of our friendly consultants to find out how SMS can get more customers to leave a review.

Increase your chances of a response with SMS

Want to find out more about Feefo?

Widget Gallery

Topic and Snippet Widget

Score Badge

Service Review Carousel

Display your reviews using any of these widgets

Book in a demo with our Feefo experts

<h3>Book a 20 minute demo with our Feefo experts and they will run you through why our platform and verified reviews will work for you.</h3>

<p><strong>Why Feefo?</strong></p><ul><li>Increase sales and boost conversion rates</li><li>Reach new audiences and drive traffic to your site</li><li>Improve brand reputation and grow customer confidence</li></ul><div style="padding: 56.25% 0 0 0;position: relative;"><iframe src="https://player.vimeo.com/video/862068840?badge=0&autopause=0&quality_selector=1&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" style="position: absolute;top: 0;left: 0;width: 100%;height: 100%;" title="Product and Service Reviews" width="86.7925%" height="264"></iframe></div><p></p><p>Over 6,500 brands already benefit from our invitation-only model of review collections, which ensures only verified buyers are asked to leave a review and guarantees genuine feedback, free from fakes.</p><p>Fill out your details in the form to book a demo today and one of our friendly experts will be in touch to show you what Feefo can do for your business.<br /></p><p><strong></strong></p>

A more engaging way to connect

A more engaging way to connect

A more engaging way to connect

Want to find out more about Feefo?