Get your best team members up front

<p style="text-align: center;"><span style="color: rgb(0, 0, 0);">Consumers are doing exponentially more pre-purchase research. Be there at the right stage in their journey with the information they need to make their high-consideration purchase.</span></p>

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Online shopping accounted for 37.8% of total retail sales in 2022

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83% of consumers spend more money after a positive experience

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58% of consumers claim to do more pre-buying research now than they have in previous years 

Why Q&A?

<p>One for all the expert-led brands out there...&nbsp;</p><p>Whether you’re a product-led brand or a niche specialist, proving you have expert knowledge and supporting your customers to make high-consideration purchases can make all the difference.&nbsp;&nbsp;</p><p>Get your best team members in front of your customers at exactly the right moment - from your engineers to your managers - and provide in-depth knowledge and insights at the touch of a button. No more long service queues or lack of responses. Give your customers a helping hand.</p>

<p>Feefo Q&amp;A is more than a tool, it’s a search-engine booster to give your website the extra visibility it needs.&nbsp;&nbsp;</p><p><strong>One. </strong>You curate your expert team from your top-performing, most knowledgeable, passionate people.&nbsp;</p><p><strong>Two. </strong>We set up Q&amp;A as a feature on your website, which allows customers to drop their questions next to the product they’re considering.&nbsp;&nbsp;</p><p><strong>Three. </strong>Your friendly team of experts receive the questions and provide in-depth, valuable answers.&nbsp;&nbsp;</p><p><strong>Four.</strong> Your answers are shared with customers and displayed on your website next to the product. So, even your future customers can feel confident that they’re making the right purchasing decisions. &nbsp;</p>

How it works

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<ul><li>Reduce support time needed from your team</li><li>Get valuable insights into what your customers are asking, and respond with ever-green content on your product pages, or even update your product descriptions</li><li>Get your best staff in front of your customers</li><li>Boost your search content and display expert Q&amp;As next to each product</li><li>Highlight yourself as an expert-led brand&nbsp;</li></ul>

Ask an expert to feel confident to buy

Checkout page 1 - Contact Details

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Got questions?

ONLINE MARKETING MANAGER, Hiscox  

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

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