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Capture valuable feedback with unlimited campaigns

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Understand every stage of your customer journey

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Take control of how and when you send feedback requests

Because their opinion matters

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What is Feedback Request Manager?

<p style="text-align: center;"><span style='color:rgb(14, 16, 26);'>From the test drive to the check-in moment, no matter where they’re at in their journey with you, find out what your customer feels. Then use their opinion to tailor future experiences.&nbsp;&nbsp;&nbsp;</span></p><p style="text-align: center;"><span style='color:rgb(14, 16, 26);'>Because whose voice matters more than your customers?&nbsp; &nbsp;</span><span style="text-align: center;"><span></span></span></p><p style="text-align: center;"></p><p style="text-align: center;"></p><p></p>

What does it do?

<ul style="text-align: center;"><li style="text-align: center;">Contact your customers at every step of their journey and ask them to share their opinions&nbsp;&nbsp;&nbsp;</li><li style="text-align: center;">Gain a deep understanding of what’s working and where improvements are needed&nbsp;&nbsp;</li><li style="text-align: center;">Tailor your feedback campaign through SMS, survey links, and in-store QR codes&nbsp;&nbsp;</li><li style="text-align: center;">Adapt your message request for each customer at every moment&nbsp;&nbsp;&nbsp;</li></ul><p></p>

<p><span style='color:rgb(14, 16, 26);'>Listen and learn from your customers, safe in the knowledge that the feedback you receive is for your eyes only.</span></p>

Create public or private feedback campaigns

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<p><span style='color:rgb(14, 16, 26);'>You’re fully in control of what you say, to who and when. Adapt the question type, format, and message for each moment that matters.&nbsp;&nbsp;&nbsp;</span></p>

Tailor your message

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<p><span style='color:rgb(14, 16, 26);'>When it comes to your business, who’s more important than your customers? Feedback Request Manager lets you tailor your entire customer feedback strategy, making their opinions matter every step of the way.&nbsp; &nbsp;</span></p><p><span style='color:rgb(14, 16, 26);'>&nbsp;&nbsp;</span></p>

Make them feel heard

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Book a demo with feefo

Shake up your engagement strategy 

<p style="text-align: center;"><span style="text-align: center;">From the moment they buy to the first time they use it, your customers will have thoughts on your product, service and brand. Get a clear view of their experiences with Feedback Request Manager, both in-branch and online. Build stronger relationships and show them you care about consumer confidence. You choose the timings, format, and messaging.&nbsp;&nbsp;&nbsp;&nbsp;</span></p>

<p>We know just how valuable review data can be, so when you move to Feefo, we want you to be able to take your existing feedback with you. That’s why we offer a feature called imported reviews. Importing your reviews is a fantastic way to make sure you’re not starting from scratch when it comes to proving to your customers that you offer a service and products they can trust.</p>

Import your existing reviews

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

To find out more, contact a consultant

Migrating reviews over to Feefo

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Got questions?

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Why we know reviews matter

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Collecting high-quality feedback has never been easier. Improve the user experience of your customers and reap the rewards of boosted sales, stronger trust and improved metrics. Trust in Feefo to deliver quality insights that drive sales and foster genuine trust. 

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View all products and dive into a suite of tools designed to amplify your feedback strategy.

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<p>Reviews are just the beginning. At Feefo, we build lasting relationships with brands around the world who choose us to help translate customer feedback into actionable insight.&nbsp;</p>

<p style="text-align: center;"><strong>Fill out your details below and one of our friendly experts will be in touch to show you around Feefo.</strong></p>

At Feefo, we help you choose with confidence because behind every right decision is a reliable review. 

Send feedback requests at exactly the right moment

Send feedback requests at exactly the right moment

Send feedback requests at exactly the right moment

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