A bespoke way to gather specific insights from your customers, at a time when you’re already capturing feedback.

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85% of UK consumers leave reviews

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Enhance your knowledge of the people buying from you

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Build loyalty by asking deeper questions to make customers feel valued 

Gain a deeper understanding

Collect the information that you care about

<p style="text-align: center;"><span style="text-align: center;">From ‘How was the fit’ to 'Would you buy again?’, Custom Questions get you one step closer to your customer’s mind. Gain specific insights that can help you convert more customers or make impactful business changes.&nbsp;&nbsp;</span></p>

<h2 style="text-align: center;">Get what you need to make informed decisions</h2><p style="text-align: center;"></p><p style="text-align: center;">Take a deep dive into your customer's needs, desires and actions. Add tailored questions to your feedback form to capture specific insights, from product preferences to buyer attitudes.</p><p style="text-align: center;"></p><ul style="text-align: center;"><li style="text-align: center;">Gain deeper knowledge about the people that are buying from you</li><li style="text-align: center;">Gather insights on specific themes, such as life-stage or sustainability attitudes</li><li style="text-align: center;">Benefit from a higher conversion rate by showing customers what they want to know before they buy</li><li style="text-align: center;">Reduce product returns or post-sales queries by sharing a breadth of customer opinions before a purchase is made</li><li><p>Add Customer Questions to product or service reviews or use templates to create a new feedback form</p></li></ul>

<h3>Gain deeper insights than with standard reviews&nbsp; &nbsp;</h3><p>Use information from tailored questions to amend how you represent a product, target promotions to a particular demographic, or make impactful business changes.&nbsp;</p><h3>Improve product descriptions&nbsp;&nbsp;&nbsp;</h3><p>Use insights gathered from Custom Questions to improve pre-sale information and ensure people are buying a product they will love.&nbsp;</p><h3>Make your customers feel heard&nbsp;&nbsp;&nbsp;</h3><p>Increase brand loyalty and show your customers their opinion matters, by asking for their input on topics wider than their purchase.&nbsp;</p><h3>Convert more customers&nbsp;&nbsp;&nbsp;</h3><p>Give your customers the confidence to buy by sharing common insights, from the accuracy of a fit to hotel lobby décor.</p>

Why use Custom Questions?

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<ul><li>Use input fields, text boxes, single or multi select answers or rating scales to pose questions to your customers</li><li><p><p>Add bespoke questions to your standard Feefo feedback request form</p></p></li><li><p><p>Choose between a text box for open-ended answers, or dropdown options to gather pre-defined information</p></p></li><li><p><p>Build a clear picture of your buyers by asking them demographic or habit questions</p></p></li><li><p><p>Gain a deeper understanding of your products and whether your descriptions match customer expectations</p></p></li><li>Analyse trends in data and share these insights to help customers feel confident they’re buying a product they’ll love</li><li><p><p>Increase consumer confidence and boost sales</p></p></li></ul><p></p>

How does it work?

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Got questions?

Why we know reviews matter

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Thank You: Enquiry Received

<p style="text-align: center;"><strong>Fill out your details below and one of our friendly experts will be in touch to show you around Feefo.</strong></p>

Whether you want to find out more about the people buying from you, or get deeper insights on your products, contact us today to find out more about Custom Questions. 

Gain specific insights with Custom Questions

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

The insights you need to make data-driven decisions

The insights you need to make data-driven decisions

The insights you need to make data-driven decisions

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