Sanctuary Bathrooms Değerlendirmeler

Good afternoon Kat, Thank you very much for your 5* review and for your kind comments. We are so appreciative of any of our customers, and so great reviews like your own make it all the more worthwhile. We are glad that you found the prices to be competitive, and that you liked the products. It is our ambition to always offer good quality products at an affordable price to our customers, along with our service which we pride ourselves on. Thank you again for your lovely comments. Kind regards Mark

Good afternoon Thank you very much for your lovely comments, and for the excellent 5* review left for us. I'm really pleased you found our ordering system to be easy, and that the delivery you received was great. We will be sure to pass this feedback on to the relevant teams. Thanks again for your comments! Kind regards Mark

Good afternoon Wayne, Thank you very much for your lovely reply and for giving us 5*s. It is really appreciated. We really value any customer feedback and always look to provide a positive experience, so I am glad this was the case on this occasion, particularly when it came to product choice, price, and of course our service. In regard to delivery, thank you for your feedback on this matter, and we understand it was not negative feedback but simply constructive opinion. I would clarify that if we hold all items in stock ourselves, we do offer a next day delivery service. However, on those occasions where we do not have the stock, it may have to be ordered in from a supplier, which can take a few days to arrive into us, and then a further few days to arrive as we will organised for delivery on a day or time we are in your area, or convenient to you. Please be assured we always try to do this as quickly as possible wherever we can, so you are not left waiting. Please be assured, we will always endeavour to make improvements where we can to any part of our offering, including reviewing our stock portfolio and dispatching items as soon as they arrive. Constructive feedback such as your own is always valued, as it means we know we can never rest on our laurels when it comes to our service levels. Kind regards Mark

Good morning, Thank you very much for your feedback and review, and we are obviously disappointed that you felt compelled to leave us a 1* review. In respect of this matter, I can see that when the issue of the basin was raised with us, we agreed for the item to be returned and collected from ourselves by the supplier due to the manufacturing defect. However, due to the need for the supplier to agree to this, it did unfortunately take a few days. Once all agreed, we could then process the refund back to yourself, albeit I am sorry that it took time for this to happen, especially since you had chose to purchase another basin elsewhere at your own expense. I can see that the refund was completed and processed by our team, and that you were advised to allow up to 7 days for this to be returned to you. Whilst we would disagree with the notion that our team are 'useless' by endeavouring to help you in this matter and trying to resolve this, I am of course sorry about the time taken to resolve this for you, and the emails chasing for updates. I will of course share this feedback with our teams, and we will take any learnings we can to improve this process. Kind regards Mark

Good morning Christine, Thank you very much for your positive review and 5*s. It is great to hear that you found it very easy to order with ourselves, and that you found the quality of the product to be excellent too. We do always look to work with reputable suppliers given that investment in bathrooms is a big expense, and so it is important for items to be durable. We really do appreciate the kind comments again and the time taken to leave a review. Kind regards Mark

Good morning, Thank you very much for your 4* review regarding your order with ourselves. I am glad to hear that you found the service to be both good and prompt. We are always keen to learn of ways of improving, so if there is anything we can do that would have made your rating 5*s rather than 4, then please do get in touch and we'd be glad to share that feedback internally to see if there is anything we can do to reach this level. Thank you again for your positive review and the time taken to leave it. Kind regards Mark

Good morning Mary, Thank you very much for your positive review and for leaving us 5*s. I'm glad that you found your order to be both fast and efficient, and we do try to ensure items are sent out as quickly as possible. Thank you again for your positive comments and time taken to share it. Kind regards Mark

Good morning Andrew, Thank you for your feedback and review, and we are incredibly disappointed that you felt compelled to leave a 1* review, particularly as a repetitive customer of ours. Firstly, I would like to apologise that an item was missed from your order. I can understand the frustration of something missing and of course any impacts on installation. We would always ask customers to check through all boxes in the first instance just in case an item has been placed with others to make the delivery more efficient in terms of packaging. Sometimes this is the case, and the matter is quickly and swiftly resolved. If this is not the case, we would always do a check of our warehouse to ensure all items have definitely been dispatched. If we find something has been missed, this would of course be sent out urgently in order to avoid further inconvenience and I note that this was the case from your message. I am sorry that there was a lack of communication on this matter, and you feel our service felt short on this occasion. As a company that prides itself on our service, and based on the fact you did use us multiple times for orders, I am disheartened by the 1* review, and of course the feeling that you will not use us again. We would love the opportunity to restore any confidence lost in ourselves by this matter to a level expected in line with earlier orders. We will of course share feedback and look to make any improvements we can to both our warehouse dispatch teams, and of course our customer service areas regarding communication on such matters. Kind regards Mark

Good morning Mebs, Thank you for you positive review and for leaving us 5*s. We really do appreciate it. We understand that bathroom installations and timescales can often change, and so we endeavour to assist where possible with more urgent deliveries wherever we can. I am glad to hear that this was the case on this occasion, and the whole experience was good for you. We will share your lovely comments with the teams involved, and thank you again for your review. Kind regards Mark

Good morning Gordon, Thank you very much for your positive review, and also for sharing the picture of the Ca' Pietra tiles in your bathroom. They look great! We are glad to hear that the tiles arrived in great condition, and that you received the order very quickly. We do try to offer fantastic service wherever we can, and so we are glad to hear that this was the case with yourself. Thank you again for your lovely 5* review. Best wishes, Mark