Hi,
We are sorry to hear about this. We ask all customers to report any issues via email to customersupport@handlestore.com. Our team usually respond within 1 hour (within working hours) and work to resolve any issues as quickly as possible. We have checked our email system, and we cannot see any emails from you regarding a missing part from your order, but of course we are still happy to help if you wish to contact us.
Since you have placed a new order with another company, please feel free to return any items to us within 28 days from the order date and we will ensure a full refund is given. If we can help further, please do not hesitate to get in touch, as a small family business we pride ourselves on customer service and would love to help with this.
Kind regards
The Handlestore team
