Hi Deborah
I am sorry you are not finding your mattress comfortable - we appreciate the feedback.
The mattress you have purchased does come with a 60-night Comfort Trial; if you are not finding it comfortable you would be more than welcome to exchange this for something more suitable. If you are sleeping with a partner, a pocket sprung mattress may be more suitable for you.
If you would like to make contact with our Customer Service team on 01709 780881 or customerservice@mattressonline.co.uk, we can discuss the options with you.
Kind regards