No tracking despite paying extra for it. No refund given when pointing out thrir tracking system doesn't work. Eventually I was given a date for delivery from 8 to 6. Not exactly what you expect in...
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primrose-uk
Primrose
12 days ago
I can only apologise for what was clearly an unacceptable experience, especially after you’d paid extra for tracking. If you’re happy to email your details and order number to info@primrose.co.uk, we’d really like the chance to look into this and put things right.
Produktomdömen
primrose-uk
Primrose
12 days ago
Thanks for taking the time to share this detailed feedback – I’m sorry about the tracking issues and your concerns over sustainability, and I’ve passed your comments to the relevant teams; I’m glad to hear you’re pleased with the quality of the planter, and if you’d like us to look into your order specifically, please email our customer care team.
First class service, the way all customer services should be.
Professional friendly and helpful agents.
Definitely a pleasure to deal with.
primrose-uk
Primrose
12 days ago
That’s a fantastic review, thank you! Here at Primrose we work very hard to give great service, so your comments mean a lot and we hope to assist you again soon.
Produktomdömen
primrose-uk
Primrose
12 days ago
Thank you for your lovely review – it’s great to hear the bird bath was easy to assemble and is standing up well to the weather and your garden birds!
Thank you for your lovely feedback – we’re delighted your order arrived so quickly and everything was perfect!
Produktomdömen
primrose-uk
Primrose
12 days ago
Thank you for your lovely feedback – we’re delighted you’re happy with the edging and delivery, and we really appreciate you planning to order more with us.
Excellent, delivery persons very personable and on time as stated.
primrose-uk
Primrose
12 days ago
Thanks, Nicholas – we’re delighted you’re happy with the garden fencing and that delivery went smoothly and on time. 😊
Produktomdömen
primrose-uk
Primrose
12 days ago
Thank you so much, Nicholas – we’re delighted you’re pleased with the finial fencing and that it’s getting so many compliments, and it’s great to hear installation was a doddle too! We really appreciate your kind words and look forward to helping you again in future.
We had a part missing. Primrose went over and above what was needed to rectify it. Exceptional customer service.
primrose-uk
Primrose
13 days ago
Thanks, Gill! That’s wonderful to hear – we’re delighted we could sort the missing part quickly and really appreciate you taking the time to share your feedback.
Produktomdömen
primrose-uk
Primrose
13 days ago
Thank you, Gill – we’re delighted to hear you’re so pleased with your product! 🌿
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.