Order on the 7th with 5 - 7 day delivery received 21 days later.
If you can't deliver in time frame don't advertise you can.
Steve
Caterkwik
3 years ago
Thank you for your feedback, John. I do sincerely apologise for the delay with your delivery. I can see your order was placed on the 7th June and delivered on 22nd June, some 15 days later. This is not the usual standard of our delivery service. The order was originally missed, only reaching our logistics team on 9th June, and then allocated for delivery much later, due to the delivery shortages in your area. To reduce the chances of this happening in the future, we have today implemented the short term measure of adding an additional into our solutions teams' individual end of day checklists, for them to ensure all of their orders have been sent to logistics. In the long term, we hope to make this process electronic rather than manual. I am so sorry for any inconvenience that has been caused here, and hope that you are happy with the bottle cooler that you have received. Thanks, Kelly.
Дата покупки: 07/06/2022
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Надежный клиент
Подтверждено Feefo
3 years ago
excellent service
Steve
Caterkwik
3 years ago
Thanks so much for the five stars, much appreciated.
Thank you so much for taking the time to write us a fab review!
Отзывы о товаре
Steve
Caterkwik
3 years ago
Perfect, thank you
Дата покупки: 14/06/2022
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DB
David Pugh-Bevan
Подтверждено Feefo
Porthcawl
3 years ago
Что David Pugh-Bevan сказал(-а) о Caterkwik:
Delighted with the entire service from initial contact right through to the delivery drivers who were extremely helpful also. Although there was a problem with the lid the machine was changed...
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Steve
Caterkwik
3 years ago
Thank you so much for your feedback, David. We're always here to help & we're glad your problem got resolved so quickly.
Отзывы о товаре
Steve
Caterkwik
3 years ago
Thanks for the five stars on our 8kg top loader :)
From enquiry to delivery was a joy, nothing to much trouble
When delivered I was amazed and delighted at the quality of the the product
When this machine is working I keep having to check it is...
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Steve
Caterkwik
3 years ago
Thank you so much for taking the time out to write us such a fab review. Our real-people-team really appreciate it when their efforts are recognised, and we are glad that you love our machine.
Отзывы о товаре
Steve
Caterkwik
3 years ago
Thank you for the glowing review on this machine :)
Not received my order yet as its being manufactured, but the sales process and email updates have all been excellent thanks.
Everything is looking great so far thank you :)
Steve
Caterkwik
3 years ago
Thanks for taking the time to leave us such great feedback, John, we hope you love the product when it arrives.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.