Not my first order with Caterkwik. This time I was very disappointed with everything. First we ordered a graded wash machine with just a small dent on the side with photo provided. Haven't received...
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Steve
Caterkwik
3 years ago
Thank you for taking the time to leave us a review. I am sorry that you felt we provided horrible service on this occasion. It was unacceptable for you to have received a machine with a horse rug inside - we have reviewed our procedures in relation to sending graded goods out and I believe that the wrong item was sent in this instance by mistake. Our solutions support advisor tried their best to rectify as soon as they were aware, as is our duty to you as our much valued customer. As you said to her, 'mistakes happen' and we have truly learned from this instance.
Отзывы о товаре
Steve
Caterkwik
3 years ago
Thank you
Дата покупки: 16/03/2023
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LB
Lesley Barker
Подтверждено Feefo
Jersey
3 years ago
Что Lesley Barker сказал(-а) о Caterkwik:
We are a Care Home based in Jersey and often have unexplained delivery problems. Not so with Cater Kwik who processed the zero rated VAT and delivery with no fuss.
Staff I spoke to were friendly,knowledgeable,helpful and efficient The microwave was a good price and delivered quicker than I expected !
( ps I am still trying to source a drip tray to fit though !)
Steve
Caterkwik
3 years ago
Thank you for the great review! I shall ask your solutions coordinator to get in touch re trays for inside.
A complete **** up fromthe start, order 2 fridges and 1 freezer in Stainless steel agreed and confrimed a specific delivery date. Check and confirmed 4 days in advance all was still on.
Tried to...
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Steve
Caterkwik
3 years ago
Good morning, thank you for your feedback. Apologies for the long delay in response to this however I am aware that this was resolved with our team and your client kept the units there on site. I do sincerely apologise for any inconvenience caused here ; we did have numerous issues with our supplier in relation to the delivery which was just as frustrating for our team when trying to get this resolved. Michael did escalate this to our Assistant Solutions Manager Melody when requested who communicated with you and brought the matter to a close. We completely take your feedback on board and hope to be able to work better with this supplier to ensure fewer issues such as this. Thank you.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.