I call customer services a few times for brand new fridge problems. They didn’t callback. Not any news , not answering, not help
Steve
Caterkwik
2 years ago
I do apologise that you had trouble at first with not calling you back - that is unacceptable from the team. I can see that my colleague organised some stainless steel cleaner to be sent to you f.o.c to see if this resolved the problem you were having. If this is still ongoing please do give me a ring on 01229484918 - Kelly. Thanks
Steve
Caterkwik
2 years ago
I do apologise that you had trouble at first with not calling you back - that is unacceptable from the team. I can see that my colleague organised some stainless steel cleaner to be sent to you f.o.c to see if this resolved the problem you were having. If this is still ongoing please do give me a ring on 01229484918 - Kelly. Thanks
Отзывы о товаре
Steve
Caterkwik
2 years ago
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Steve
Caterkwik
2 years ago
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Дата покупки: 11/09/2023
0
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Надежный клиент
Подтверждено Feefo
2 years ago
They were great at communicating with me when there was a slight delay in the product arriving.
Отзывы о товаре
Дата покупки: 05/09/2023
0
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AB
Andrew Boyd
Подтверждено Feefo
2 years ago
Что Andrew Boyd сказал(-а) о Caterkwik:
Great delivery man.
Longer delay than expected between payment and arrival.
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Дата покупки: 07/09/2023
0
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DR
Duncan Ranyard
Подтверждено Feefo
2 years ago
Что Duncan Ranyard сказал(-а) о Caterkwik:
The delivery driver was rude and unhelpful
Steve
Caterkwik
2 years ago
We're sorry to hear this. We shall pass your comments on to Lincat to address with the delivery team that they use.
Excellent customer service. Product very good value for money. Excellent delivery , the driver brought our product to were we want, he also waited while our product was checked over.
I was missing a set of forks with no explanation. When I rang, I was informed that they would be sent on. After another week I rang again to be told they were out of stock for another 6 weeks.
Thank you for your review Judy; and thank you for your time on the phone just now. I can confirm your order has been cancelled for the out of stock knife and is being refunded today. Apologies for the delay; we were advised they would be back in stock on a certain date by our supplier, and then that date changed.
JB
Judy Burroughes
2 years ago
I am sorry for you as you have to deal with unhappy customers!
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.