thank you for your feedback I will have a look into your account for you and chase up these lids, hopefully, to see you order from us again shortly hopefully get 5* next time :)
Отзывы о товаре
Steve
Caterkwik
7 years ago
Dear Sir, sincere apologies. Gastronorm lids will be with you tomorrow.
I am very happy with the quick and efficient customer servive as well as the washing machine. I recommend Caterwik to everyone.
Nikki
Caterkwik
7 years ago
Thank you for your review, we also love our 18kg washing machine as much and you do and the superb service and delivery comes as standards with every order :)
The triple threat! We try to ensure that all the products that we sell are perfect for our customer's requirements and that they are at a good price! We try and make sure that every delivery is on-time and it's always an added bonus when it arrives sooner!
Отзывы о товаре
Luke
Caterkwik
7 years ago
Just the way a product should be, no matter how big or small! We hope it continues to do the job! Many thanks for your review and rating!
Дата покупки: 04/03/2019
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
Very pleased with the way the order was handled. My only complaint is that such a heavy item was left out side the building.
Luke
Caterkwik
7 years ago
I'm sorry to hear that your fridge was left outside your premises, a fridge of that size can indeed be difficult to move. We're glad to hear that your order was handled well, we aim for every order to be handled professionally and with great care! If you should order with us again, we would love the opportunity to make sure we can cater fully for your next delivery.
Отзывы о товаре
Luke
Caterkwik
7 years ago
Many thanks for the five stars! We hope that your fridge meets your requirements.
The most efficient, and polite company. Nothing was too much extremely impressed.
Luke
Caterkwik
7 years ago
We greatly appreciate your kind feedback, it's always a pleasure to see our hard work being repaid! Your feedback means a great deal to us and such comments are the reasons why we strive to deliver the best service we can!
Отзывы о товаре
Luke
Caterkwik
7 years ago
We're glad that your washing machine does exactly what you need it to do! Long may that continue and should you need anything at all, please don't hesitate to get in contact with us!
Дата покупки: 25/02/2019
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
item was delivered damaged bad customer service told it was going to cost me to return a damaged item .
Steve
Caterkwik
7 years ago
We apologise for the damage in transit. As this delivery went with TNT we made it very clear prior that the product needs to be checked before signing for receipt. Verbally and in writing. Unfortunately this did not happen and due to the delay in reporting the damage there was a cost to return the item. We did however, offer a discount. We urge our customers to use our own vehicles and we are growing our fleet to increase the speed and capacity of this service as any company using the vast majority of the nations couriers for a business to business delivery will face the same T&Cs from the courier. We're trying to change this as described above but in the meantime, when a courier is the option chosen by our customer we make it extremely clear that all courier deliveries need to be checked prior to signing. Many thanks for your valued feedback.
Отзывы о товаре
Steve
Caterkwik
7 years ago
We apologise for the damage in transit. As this delivery went with TNT we made it very clear prior that the product needs to be checked before signing for receipt. Verbally and in writing. Unfortunately this did not happen and due to the delay in reporting the damage there was a cost to return the item. We did however, offer a discount. We urge our customers to use our own vehicles and we are growing our fleet to increase the speed and capacity of this service as any company using the vast majority of the nations couriers for a business to business delivery will face the same T&Cs from the courier. We're trying to change this as described above but in the meantime, when a courier is the option chosen by our customer we make it extremely clear that all courier deliveries need to be checked prior to signing. Many thanks for your valued feedback.
Дата покупки: 26/02/2019
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Надежный клиент
7 years ago
Good quick service
Luke
Caterkwik
7 years ago
Good to hear! We always aim to deliver the best service we can and it is nice to know it pays off! Many thanks for the feedback!
Great communication regarding delivery. Arrived as promised. Excellent value for money and a quality product
Luke
Caterkwik
7 years ago
It's brilliant to hear an array of positive comments! We advertise a wide range of quality products at affordable, yet competitive prices! We don't stop there, as we always try to ensure that our customers receive quality service from the beginning of their order, right until the end!
Дата покупки: 01/03/2019
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Надежный клиент
7 years ago
Prompt delivery.
Luke
Caterkwik
7 years ago
We aim to make sure that every delivery is quick and arrives when it is supposed to, it sometimes seems like an impossible task, but we are always up to the challenge!
Отзывы о товаре
Luke
Caterkwik
7 years ago
That's great to hear! We always love it when a product impresses our customers! Many thanks for the feedback!
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.