Excellent customer service and really quick delivery. Product was so easy to assemble and looks great quality.
Jordan
Caterkwik
7 years ago
Thank you for the 5 star rating! We pride ourselves on giving top notch service that our customers deserve, reading feedback like this is music to our ears(eyes?). Our BBQ is quite a machine I must say, hopefully the weather starts getting better soon to really let that bad boy show it's stuff!
The mark might have been a lot higher and Caterkwik certainly misses out on further buys from me and I did plan to buy more as starting my own small food business. I bought a fryer which worked fine...
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Steve
Caterkwik
7 years ago
We’re sorry that there was a problem with the fryer and understand that you wanted a replacement. We acknowledge that it was unlikely that the failure was due to it being used outside - but as with many fryers, the manufacturer’s warranty terms explicitly exclude this. Subsequently as this had occurred, and because the fryer was purchased with a back to base warranty, and that the fryer is sold as light duty only- they required the item to be returned to them so that they could inspect and assess prior to repair or replacement. We’ve taken on board your comments, we will review where we can improve and thank you sincerely for your feedback.
Отзывы о товаре
Steve
Caterkwik
7 years ago
We’re sorry that there was a problem with the fryer and understand that you wanted a replacement. We acknowledge that it was unlikely that the failure was due to it being used outside - but as with many fryers, the manufacturer’s warranty terms explicitly exclude this. Subsequently as this had occurred, and because the fryer was purchased with a back to base warranty, and that the fryer is sold as light duty only- they required the item to be returned to them so that they could inspect and assess prior to repair or replacement. We’ve taken on board your comments, we will review where we can improve and thank you sincerely for your feedback.
Steve
Caterkwik
7 years ago
We’re sorry that there was a problem with the fryer and understand that you wanted a replacement. We acknowledge that it was unlikely that the failure was due to it being used outside - but as with many fryers, the manufacturer’s warranty terms explicitly exclude this. Subsequently as this had occurred, and because the fryer was purchased with a back to base warranty, and that the fryer is sold as light duty only- they required the item to be returned to them so that they could inspect and assess prior to repair or replacement. We’ve taken on board your comments, we will review where we can improve and thank you sincerely for your feedback.
Great customer service, always at the end of the phone or an email!
Jordan
Caterkwik
7 years ago
Many thanks for your review! If you ever need any help or advise, you know where to find us.
Отзывы о товаре
Jordan
Caterkwik
7 years ago
Excellent!
Jordan
Caterkwik
7 years ago
Great to hear!
Jordan
Caterkwik
7 years ago
Thank you for the 5 star rating!
Дата покупки: 13/03/2019
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
Excellent service and fast delivery
Amanda
Caterkwik
7 years ago
Thankyou very much for your Feedback ! :)
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Дата покупки: 15/03/2019
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
Great quick service thank you
Jordan
Caterkwik
7 years ago
You are very welcome, and thank you for your review!
Отзывы о товаре
Jordan
Caterkwik
7 years ago
One of the best selling pieces of kit out there! Thank you for your rating.
Дата покупки: 21/03/2019
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Надежный клиент
7 years ago
Excellent customer service when ordering and delivered on time and in one piece by their own driver.
Jordan
Caterkwik
7 years ago
It's fantastic to hear feedback about our drivers, they are the face of CaterKwik after all! Even if they don't have the most angelic faces (excluding Biggie of course). Our fleet is ever growing with logistics improving everyday, so to see that it's getting the job done is great news!
Отзывы о товаре
Jordan
Caterkwik
7 years ago
The Cater-Cool bottle coolers have been a staple feature from CaterKwik for more than 10 years now, they are definitely one of the best value for money coolers out there, if not THE best ;) Thank you very much for your review and rating.
Friendly helpful service, with a professional approach.
Jordan
Caterkwik
7 years ago
Glad we put a smile on your face, must be because of Chris. I'm sure he's probably mentioned about being an ex-Michelin staff chef. I've got some inside information though for you, yes he was part of the team that was awarded the star, but Chris was KP! Not the big hot shot he tries to paint a picture of.
I'm sure you'll be happy to know as well that he keeps telling us some good stories about some close calls you've had with swimming pools and dishwashers. In all seriousness though, thank you very much for your kind words, and you are a very valued customer of ours that Chris loves to deal with.
It's been a pleasure buying from Cater-Kwik. The stainless steel chest of drawers are lovely and arrived quickly even though they had to be made a slightly different height at no extra cost. ...
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Jordan
Caterkwik
7 years ago
Great to hear James is finally doing his job properly, instead of looking at menus for potential date spots for his office crush!
Thank you very much for your review, it's excellent when we get to read feedback like this. We all do try our very best to make the whole experience as smooth as possible. Even if there's any slight hiccups, we'll be there to get it sorted as fast as we can (maybe in between checking what starters are available in James case)!
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.