Very long lead time for delivery.
Poor communications.
Too slow.
Kelly
Caterkwik
1 year ago
I do sincerely apologise for the delay with your order. Our supplier advised at the time of order this was in stock and it was only after you chased this that we discovered it was not and was on back order. We then updated you with a date but I appreciate this is not the level of service that we normally offer and I'm sorry for any inconvenience that this caused to your business.
Отзывы о товаре
Kelly
Caterkwik
1 year ago
Thank you for your comments, as per my original reply unfortunately we were misled by the supplier and therefore did not communicate the correct lead time to yourself. I can only apologise for the inconvenience.
I understand that running a Company brings unexpected Transport problems,
but no one cared and never got back to me as promised. No alternative arrangements were offered.
Kelly
Caterkwik
2 years ago
Thank you for your valued feedback and I am sorry that you felt undervalued as a customer on this occasion; this is never our intention. I know you have spoken with us about this and we apologised for the delay and issued the refund as requested. We are actively working on our deliveries and changing them to suit staffing levels at the moment.
Отзывы о товаре
Kelly
Caterkwik
2 years ago
Thank you for your feedback; I apologise that we were experiencing delays at this time.
Дата покупки: 14/05/2024
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Надежный клиент
Подтверждено Feefo
2 years ago
Kelly
Caterkwik
1 year ago
Thank you for the five star rating!
Отзывы о товаре
Kelly
Caterkwik
1 year ago
Thank you - we are glad you like it.
Дата покупки: 10/05/2024
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Поделиться
Надежный клиент
Подтверждено Feefo
2 years ago
Helpful livechat, good communication.
Competitively priced. Free delivery.
Kelly
Caterkwik
1 year ago
Thank you for your kind words, we're glad you had a great experience ordering with us.
I ordered 6pcs and only 4 came in a nice decent and protective packaging, I need to call the customer service of Caterkwik advice them of the missing items. The missing two items arrived the next day...
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.