Dreadful wrong information sent and no acknowledgment of complaint just one short email to say they would investigate the issue why we were sent wrong details then nothing absolutely dreadful...
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mark@murdermysteryevents.com
Murder Mystery Events Limited
5 months ago
Thank you for your feedback Tarina — we’re very sorry to read about your experience, and particularly concerned that you feel your emails were not responded to. That is not the level of service we aim to provide.
We sincerely apologise for the confusion regarding the event theme. We completely understand how frustrating and embarrassing that must have felt, especially after the time and effort you put into your costumes and plans for the evening.
Your comments regarding the experience on the night are also taken seriously, and we will be reviewing this with both our team and the venue to understand what may have gone wrong.
This is clearly not the standard we strive to deliver, and we would very much like the opportunity to resolve this properly for you.
I have emailed you today, please kindly respond so I can follow up with you.
Many Thanks
Mark
Director
MurderMysteryEvents.com
Evaluări de produse
mark@murdermysteryevents.com
Murder Mystery Events Limited
5 months ago
Thank you for your feedback Tarina — we’re very sorry to read about your experience, and particularly concerned that you feel your emails were not responded to. That is not the level of service we aim to provide.
We sincerely apologise for the confusion regarding the event theme. We completely understand how frustrating and embarrassing that must have felt, especially after the time and effort you put into your costumes and plans for the evening.
Your comments regarding the experience on the night are also taken seriously, and we will be reviewing this with both our team and the venue to understand what may have gone wrong.
This is clearly not the standard we strive to deliver, and we would very much like the opportunity to resolve this properly for you.
I have emailed you today, please kindly respond so I can follow up with you.
Many Thanks
Mark
Director
MurderMysteryEvents.com
Data achiziției: 17/10/2025
0
Partajați
TS
Tracey Smith
Verificată de Feefo
5 months ago
Ce a spus Tracey Smith despre Murder Mystery Events Limited:
The meal at the hotel was lovely with great service
Evaluări de produse
Data achiziției: 12/09/2025
0
Partajați
Client de încredere
Verificată de Feefo
5 months ago
mark@murdermysteryevents.com
Murder Mystery Events Limited
5 months ago
Thank you for your feedback — we’re very sorry to hear that your experience did not meet expectations.
Our events are designed to be engaging, interactive, and easy to follow, so it’s disappointing to hear that the storyline and guest interaction didn’t come across clearly on the night. We will be reviewing this with the team to ensure the delivery and audience engagement are as strong as they should be.
We’re also sorry that the food fell below expectations. While catering is provided by the venue, we work closely with our partners and will be sharing your comments with them.
We do appreciate you taking the time to share your feedback, and we hope you might consider joining us again in the future for a much more enjoyable experience.
Evaluări de produse
mark@murdermysteryevents.com
Murder Mystery Events Limited
5 months ago
Thank you for your feedback — we’re very sorry to hear that your experience did not meet expectations.
Our events are designed to be engaging, interactive, and easy to follow, so it’s disappointing to hear that the storyline and guest interaction didn’t come across clearly on the night. We will be reviewing this with the team to ensure the delivery and audience engagement are as strong as they should be.
We’re also sorry that the food fell below expectations. While catering is provided by the venue, we work closely with our partners and will be sharing your comments with them.
We do appreciate you taking the time to share your feedback, and we hope you might consider joining us again in the future for a much more enjoyable experience.
Data achiziției: 12/09/2025
0
Partajați
Client de încredere
Verificată de Feefo
7 months ago
Evaluări de produse
Data achiziției: 27/12/2025
0
Partajați
MG
Malcolm Gingell
Verificată de Feefo
GBR
7 months ago
Ce a spus Malcolm Gingell despre Murder Mystery Events Limited:
Food was a let down . Main Meal
Desert was lovely starter was good
Waiting staff looked under pressure
Nothing was announced about issue in kitchen just served a dinner without any sauce . We had...
We undertake themed murder mystery dinner parties held at four/five star hotels across the country. Alternatively, we can event-manage a private murder mystery at a venue of your choice!
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Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
We undertake themed murder mystery dinner parties held at four/five star hotels across the country. Alternatively, we can event-manage a private murder mystery at a venue of your choice!
