Thank you so much for sharing your feedback. I’m sorry to hear that the yarn does not feel as soft as you were hoping for.
While this yarn is made from merino wool, it does have a slightly more structured feel compared with some other merino yarns, which can make it seem less soft to the touch at first. Many crafters find that it softens nicely after washing and blocking, but I completely understand that it may not be the right fit depending on the project you have in mind.
If this yarn isn’t quite what you were looking for, you’re very welcome to return any unused skeins in their original condition for a refund. We’d be happy to help with the return process if needed.
Best wishes,
Julie
Yarn.com | WEBS
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I was very dissatisfied with Cascade Merino DK. I purchased because I love Cascade 220 and heritage. I don’t believe the yarn is a true dk. I bought it to do.a Test knit and I could never get even...
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Elizabeth
WEBS
1 year ago
Hello, thank you for your feedback regarding the Cascade Merino DK yarn. I'm sorry this yarn was not suitable for your project.
On our website, we describe this yarn as DK or light worsted weight. More information can be found in the product details here. If you need any assistance finding a suitable project for this yarn or recommendations for alternatives closer to a true DK gauge, we would be happy to help and you can reach out to me at customerservice@yarn.com. Best wishes, Elizabeth and the WEBS Team
One skein was tangled badly and needed to be hand wound.
Elizabeth
WEBS
1 year ago
Hello, thanks for reaching out. I'm sorry for the way your Cascade Yarns 220 Superwash Merino was delivered. I've sent you an email with more information in order to resolve this for you. Best wishes, Elizabeth and the WEBS team.
Yarn is rough. Not Merino soft. And more worsted than DK
Brianna
WEBS
1 year ago
Hello, Thanks for your feedback on the Cascade Yarns Merino DK you received. I'm sorry the texture is not what you were hoping for! Merino will often soften with wash and wear. I hope it becomes more to your liking! Yarn thickness can vary within each weight category, so we recommend reviewing the gauge stated on our site before purchasing. If your yarn is not meeting the stated gauge, please send me an email customerservice@yarn.com so I can look into this further for you. Best wishes, Customer Service Team WEBS® / America's Yarn Store®
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years..
