I bought this product online having never used it before.. I told UKMEDS that I had never used it before BUT they were happy to supply me with a 1mg weekly dose. NO CHECKS! I ordered using next day...
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Chloe
UK Meds
1 year ago
Good morning,
We are deeply sorry to hear about the negative experience you had with our service and product. Your feedback is extremely important to us, and we take your concerns very seriously.
We sincerely apologize for any inconvenience caused by the delayed delivery of your medication and the adverse reaction you experienced after taking it. Patient safety is our top priority, and we regret that this was not reflected in your experience.
Rest assured that we will investigate this matter thoroughly to ensure that such incidents do not occur in the future. We appreciate you bringing this to our attention, as it helps us improve our processes and provide better service to all our customers.
If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to contact us directly. Your well-being is of utmost importance to us, and we want to make things right for you.
Thank you for sharing your experience with us, and once again, we apologize for the distressing situation you went through.
Kind Regards
The UK Meds Team
Trusted Customer
1 year ago
UKMEDS have written a response here showing concern and saying they will look into this BUT privately they have contacted me to say they have closed my account and can do nothing! Disgraceful!
Nothing changed at all - don't know if the pen was defective but it did not work
Chloe
UK Meds
2 years ago
Good afternoon,
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with our product not working as expected. Our team is dedicated to resolving issues promptly and ensuring customer satisfaction.
Please reach out to our customer support team at help@ukmeds.co.uk so we can assist you further and address this issue promptly.
We appreciate your feedback and thank you for giving us the opportunity to make things right.
Kind Regards
The UK Meds Team
UK Meds are an online prescription service - just like an online pharmacy but better! Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP, without the wait. Convenient, safe and legal.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
UK Meds are an online prescription service - just like an online pharmacy but better! Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP, without the wait. Convenient, safe and legal.
