Hi there,
Firstly, the nature of an electric bike is that the motor kicks in when you start to pedal; the maximum speed the motor can take you to for this bike is 15mph, however you can go over 15mph if pedalling hard or going down a hill for example. There are also 9 levels of pedal assist to choose from.
In regards to lights, we have not advertised the bike to come with lights. I have also checked the user manual and there is no mention of lights in the current manual.
I have reviewed the messages between yourself and Brittany and I can see that Brittany has responded to you in a kind and helpful manner and requested photos in order to fully understand the issues you were experiencing and to ensure we can give you correct and full advice.
We would appreciate if you would refrain from using language such as 'twerp' and 'idiot' in your corresondence to us, as this is abusive and will not be tolerated.
We are happy to help resolve issues you have and if you will provide is with information to tell us exactly what parts you have been left with, we will tell you how they are to be used. However we do ask that you speak to us in a courteous manner.
Regards
Natalie Fillingham
