The travel plans and sights were very good and well thought out. The third hotel in this holiday provided poor main courses in the evening meals.
Riviera Travel
Riviera Travel
6 months ago
We're so pleased to hear that you enjoyed the travel plans and sights on your Grand Tour of Sicily. It's disappointing to learn about your experience with the main courses at the third hotel.
Date of purchase: 29/10/2025
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Valerie
Feefo Verified
GBR
6 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
The content of the tour was great. The downside was that there were two groups at nice and we got divided at the start so those who arrived from Gatwick were with others from Manchester and vice...
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Riviera Travel
Riviera Travel
6 months ago
Thank you for sharing your feedback. I am glad to hear that you enjoyed the content of the tour.
I appreciate you bringing the points about the group division and dining arrangements to our attention.
Date of purchase: 29/10/2025
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Carole Thomson
Feefo Verified
GBR
8 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
Visits to the main sites on this tour were extremely worthwhile. They were well organised with very good local guides.
The food in all of the hotels was very poor, in fact, inedible. The first hotel...
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Michelle
Riviera Travel
8 months ago
Thank you for your valuable feedback. We are delighted you enjoyed many of the aspects of your holiday but sorry to hear a number of aspects fell short of your expectation . We would encourage you to write into to info@rivieratravel.co.uk so that the points you have raised can be addressed and investigated with our Guest Relations Team .
Date of purchase: 19/09/2025
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Trusted Customer
Feefo Verified
8 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
Thank you for your kind words. We are pleased to hear that you had an excellent experience on the Grand Tour of Sicily Taormina, Syracuse, and Mount Etna.
Date of purchase: 19/09/2025
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Gillian
Feefo Verified
Orpington
8 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
Covered a wide of range of cultures and locations.
Thoroughly enjoyed Sicily.
However hotels were disappointing as very tired and not 4 star standard.
Also had no flexibility of dining times.
Always...
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Michelle
Riviera Travel
8 months ago
Thank you for your feedback. We are pleased to hear that you enjoyed the variety of cultures and locations on your Grand Tour of Sicily. WE appreciate you taking the time to share your experience and comments to note for our future tours .
Date of purchase: 10/09/2025
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Trusted Customer
Feefo Verified
11 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
An excellent trip with lots to see and do. Our tour manager was a great help in arranging additional activities and guiding us around the different attractions. Hotels were very comfortable if a...
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Claire
Riviera Travel
11 months ago
Thank you for rating this tour 4/5. We're so pleased to hear that you thought this was an excellent trip with lots to see and do and that your tour manager was a great help also.
Date of purchase: 20/06/2025
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Trusted Customer
Feefo Verified
11 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
Flights ok but departure times were poor to early or to late.Hotels one and two were acceptable but last hotel can only be classed as poor.Food in this hotel was absolutely unacceptable both in...
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Aleah
Riviera Travel
11 months ago
Thank you for your feedback. We're very sorry to hear that your experience did not meet expectations. Your comments have been noted and will be shared with the relevant teams. Should you wish to discuss your concerns further, please don’t hesitate to contact us. We do hope there were still moments of enjoyment during your holiday.
Date of purchase: 20/06/2025
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Elizabeth
Feefo Verified
Cotswolds
11 months ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
Two out of three hotels were poor, and quality of food generally very low quality.
Aleah
Riviera Travel
12 months ago
Thank you for your feedback. We’re sorry to hear that two of the hotels, as well as the overall food quality, did not meet your expectations. This falls short of the standard we aim to deliver, and your feedback has been shared with the relevant teams for review. We truly value your insights, as they help us improve our service. Should you wish to discuss the matter further, please don’t hesitate to get in touch with us directly.
Date of purchase: 23/05/2025
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Trusted Customer
Feefo Verified
1 year ago
Grand Tour of Sicily Taormina Syracuse and Mount Et
Great itinerary spoiled by second rate hotels and inedible food
Claire
Riviera Travel
1 year ago
Thank you for your feedback. While we're pleased to hear you enjoyed the itinerary, we're sorry to learn that the hotels and meals did not meet your expectations. We appreciate your input as it helps us to continually improve our guest experiences.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
