I liked the survey online to work out the best pillow for me but when i had used it for 2 weeks, it became flat in the middle. This seemed particularly quick to have become so flat. It was as if...
Read all
jody harold
Nanu
5 years ago
We are sorry to hear you found the pillows too firm. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact us on support@nanusleep.co.uk to discuss the issue further.
They have flattened out somewhat now and lost about 25% of their loft. Still like them very much, very soft and supportive, but I’m a teeny bit disappointed they haven’t lasted as thick pillows...
Read all
jody harold
Nanu
5 years ago
We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic
Our pillows come with a 2 year guarantee against manufacturing issues, so please don't worry.
Enjoy your perfect night's sleep!
#spreadtheword
Thank you for your feedback. I am sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Each pillow should come with a card with the name of the pillow decided at creation. If this is missing, please accept my apologies. We will use your feedback to make us better and to ensure this doesn’t happen again. Please email us on support@nanusleep.co.uk and we can advise you on which is the matching pillow to the names given. We’ll work with you to resolve the issue as quickly as possible.
Thank you for your feedback. I am sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Each pillow should come with a card with the name of the pillow decided at creation. If this is missing, please accept my apologies. We will use your feedback to make us better and to ensure this doesn’t happen again. Please email us on support@nanusleep.co.uk we can advise you on which is the matching pillow to the names given. We’ll work with you to resolve any issues as quickly as possible
Thank you for your feedback. I am sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Each pillow should come with a card with the name of the pillow decided at creation. If this is missing, please accept my apologies. We will use your feedback to make us better and to ensure this doesn’t happen again. Please email us on support@nanusleep.co.uk and we can advise you on which is the matching pillow to the names given. We’ll work with you to resolve the issue as quickly as possible.
Thank you for your feedback. I am sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Each pillow should come with a card with the name of the pillow decided at creation. If this is missing, please accept my apologies. We will use your feedback to make us better and to ensure this doesn’t happen again. Please email us on support@nanusleep.co.uk we can advise you on which is the matching pillow to the names given. We’ll work with you to resolve any issues as quickly as possible
Pillow did not work for me, sleep did not improve, pillow now ditched.
jody harold
Nanu
5 years ago
We are sorry to hear you have had issue with your pillow. Our pillows come with a 2 year guarantee against manufacturing issues. Please contact us on support@nanusleep.co.uk to look at actioning your guarantee. Let us help get your sleep back on track
#Sleepmatters
Pillow comfortable enough but starting to dent in the middle despite regular turning and plumping so will have to be ditched soon, after only a few months use.
jody harold
Nanu
5 years ago
We are sorry to hear you have had issue with your pillow. Our pillows come with a 2 year guarantee against manufacturing issues. Please contact us on support@nanusleep.co.uk to look at actioning your guarantee. Let us help get your sleep back on track
#Sleepmatters
Pillow did not work for me, sleep did not improve, pillow now ditched.
jody harold
Nanu
5 years ago
We are sorry to hear you have had issue with your pillow. Our pillows come with a 2 year guarantee against manufacturing issues. Please contact us on support@nanusleep.co.uk to look at actioning your guarantee. Let us help get your sleep back on track
#Sleepmatters
Pillow comfortable enough but starting to dent in the middle despite regular turning and plumping so will have to be ditched soon, after only a few months use.
jody harold
Nanu
5 years ago
We are sorry to hear you have had issue with your pillow. Our pillows come with a 2 year guarantee against manufacturing issues. Please contact us on support@nanusleep.co.uk to look at actioning your guarantee. Let us help get your sleep back on track
#Sleepmatters
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
