Thank you for taking the time to provide your feedback. I must assure you that we carefully select and monitor all of the accommodation we allocate for each tour, considering various factors such as cost, your comfort and the ease of operating the tour itinerary. I'm therefore sorry that you were disappointed with your stay at the Li Graniti Hotel and that it did not meet your personal expectations. Please be assured that your comments have been passed to our Hotels Team for consideration.
On a positive note I'm pleased that you enjoyed the company of your drivers, Tony and John, as we rely them to make sure that our company standards and principles are met and conveyed through their conduct. Thank you for taking the time to recognise the positive impact they had on your time with us.
I hope that we will have the opportunity to restore the faith you have lost in our company in the near future.
Kind regards
Sarah
