LITTLE TRAINS OF SPECTACULAR AUSTRIA

Thank you for your response. I'm very sorry you were unhappy with one of your hotels, we will certainly investigate this. Nevertheless, it's great you had a memorable and fabulous time spent in Austria. Kindest regards, Kerri

Thank you for taking the time to review your recent holiday. Although I am delighted to hear that overall you had an enjoyable holiday, I am sorry that you felt down by certain aspects of your time on tour. Throughout our tour programme we offer included excursions in the cost of your holiday, and optional excursions which are paid for generally during your time on tour. As I am sure you will appreciate, everyone has different expectations from their holiday, therefore by offering optional excursions guests can tailor make their holiday to suit their requirements and budget. In our brochure and on our website we do explain which excursions are included and those which are optional to join, and prior to your departure we do send a detailed itinerary stating the cost of each optional excursion. I completely appreciate how important it is to have a good hotel base where everyone feels welcomed, relaxed and enjoys good quality meals and service. This particular hotel has featured in our tour programme for many years and overall has been well received. I am very sorry to hear that you did not have the same experience, we always recommend if you are unhappy with any aspect of your stay that you mention this to a member of staff or your coach crew, so that we have the opportunity to address your concerns. What I hope is that you can reflect on your holiday positively, and you have some fond memories of your time in Austria. I also very much hope that you will consider Leger Holidays when planning any future holidays, as it would be a pleasure to welcome you back on board. Kind regards, Lorraine

Thank you very much for your 5* review. Its delightful to see your crew looked after you and that you enjoyed the tour itself. Please be assured that I have relayed your feedback to our Itineraries Department who will review your comments further. We are very much looking forward to welcoming you back and in the meantime, please don't hesitate to contact a member of our Customer Services Team on 01709 830 333, who would be happy to help you. Kindest regards, Kerri

Thank you for your response. I'm happy to see that overall, you enjoyed your time in Austria. Nevertheless, I'm really sorry to see you were unhappy with the food in your hotel, please be assured that we have addressed this directly with the hotelier. Kindest regards, Kerri

Thank you for your response. I'm glad to see you found it easy to book the tour and enjoyed your time in Austria. Nevertheless I'm sorry you found some of the days to begin earlier than you'd of liked and I'm also disappointed to see you have been left upset with your stay at your hotel. I have highlighted your review to our Hotels Department for them to investigate further. Kindest regards, Kerri

Thank you for your review, I'm glad you had an enjoyable time away and your drivers were able to iron out any issues that arose. We hope to be able to welcome you back soon. Many thanks, India

Thank you for your review in relation to your recent tour with us. It is always a delight for us to welcome you back and I’m glad that this tour didn’t disappoint. The Sonnschein Hotel is in a lovely location so I'm happy you had an enjoyable stay whilst in the company of Stuart and Mel. If you require any assistance with your future booking, please don't hesitate to contact a member of our Customer Services Team on 01709 830 333, who will be happy to help you. Kindest regards, Rachel

Many thanks for taking the time to review your holiday to Austria. The happiness and welfare of every customer is a priority and we want everyone to fully enjoy their chosen holiday, so I am sorry to hear that you felt let down during your time on tour. In our brochure and on our website we advertise the planned itinerary, so guests are aware of the places they will or can visit each day and what is included in the cost. We do explain that some excursions are optional and are at an additional cost. Prior to your departure we do send a detailed itinerary stating the cost of each optional excursion so our guests may decide which to join before they travel. It’s important for me to assure you that we carefully select and monitor all of the accommodation that we choose for our tours, considering various factors such as cost, your comfort and the ease of operating the tour itinerary. The Sonnschein Hotel has featured in our tour programme for many years and is an ideal base for us to operate this particular tour. It is positioned in a great location and has served us well, so we had no concerns before you travelled that any problems would be faced. I must assure you that we only ever expect our guests to receive rooms which are clean have been prepared for their arrival and are well maintained. I am truly sorry that you personally found your allocated room to be tired and in need of refurbishment. We always recommend that if you are unhappy with any aspect of your room that you mention this to a member of staff or your coach crew, so we have the opportunity to make improvements for you, or offer you an alternative room, if available. When food is served as a buffet we do expect staff to replenish items in a timely manner until the end of service, so it is disappointing to learn of your comments. Whilst we have not had any issues previously I have passed on your comments to our Hotels team so that may we liaise with the hotelier for improvements to be made in this regard. I do hope that overall you found the tour to be a worthwhile experience, and you returned with some fond memories of the scenic places you visited that you can share with family or friends. It would be a pleasure to welcome you back on board, so I hope we will see you again on a tour in the near future. Kind regards, Lorraine