It was a really enjoyable day. These type of sessions can be boring, but this was very good. Mark (I think that was your name? I'm rubbish at remembring names!) kept us all involved. Some trainers...
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Date of purchase: 25/02/2026
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Tracey
Feefo Verified
GBR
4 months ago
Dealing with Customer Complaints and Confrontation
Made me really think about interactions with 'customers' and how I can handle situations better so they don't escalate.
Jon made the course meaningful by giving personal anecdotes as to how this can...
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Date of purchase: 25/02/2026
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Trusted Customer
Feefo Verified
4 months ago
Dealing with Customer Complaints and Confrontation
Made me think more about the language i use towards customers. It was also probably more enjoyable as there were no ice breaker tasks or having to talk about yourself, and especially good was there...
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Date of purchase: 25/02/2026
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Trusted Customer
Feefo Verified
4 months ago
Dealing with Customer Complaints and Confrontation
Mark the trainer made it enjoyable not boring, there was participation with staff being put into pairs or groups which again was enjoyable and made you put your thinking caps on! I think mark covered...
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Date of purchase: 25/02/2026
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Trusted Customer
Feefo Verified
4 months ago
Dealing with Customer Complaints and Confrontation
I booked this course for my whole team, who deal with challenging customers every day. Although we’ve previously completed conflict and breakaway training, I felt that additional customer service...
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Date of purchase: 25/02/2026
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Alex
Feefo Verified
Beckenham
1 year ago
Dealing with Customer Complaints and Confrontation
Hello Alex,
Thank you for the five-star rating on "Dealing with Customer Complaints and Confrontation." We're delighted you enjoyed it! We appreciate your feedback.
Kind regards,
Mark
Kent Trainers Ltd
Date of purchase: 13/05/2025
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Maddison
Feefo Verified
swanley
1 year ago
Dealing with Customer Complaints and Confrontation
The Customer Complaints and Confrontation training was extremely helpful in improving my approach to handling challenging enquiries. It provided valuable insight into identifying whether a customer...
A leading provider of personal and business training courses, Kent Trainers offers a wide range of highly effective, quality training programmes, designed to help develop both the skills and capability of individuals and teams.
Courses can be delivered either in-person or online. In addition, we provide customers with
in-house training solutions, tailor-made to their business needs and learning objectives.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A leading provider of personal and business training courses, Kent Trainers offers a wide range of highly effective, quality training programmes, designed to help develop both the skills and capability of individuals and teams.
Courses can be delivered either in-person or online. In addition, we provide customers with
in-house training solutions, tailor-made to their business needs and learning objectives.