Hobbs Petite Skylar Shower Resistant Trench Coat Pale Blue Size 4

Good afternoon, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the disappointment you’ve had, both with the quality of the coat and the service you received in store. It’s deeply concerning to learn that the stitching and buttons began to fail so quickly, especially on an item meant to carry you through professional settings with confidence. A coat at this price point should not only look good, but stand up to normal daily use, including something as simple and reasonable as wearing a handbag or using pockets. We sincerely apologise that this wasn’t your experience. I’m also especially sorry to hear about your interaction with our store colleague. You should never be made to feel blamed or spoken to in a condescending manner when raising a valid concern. We take this feedback seriously and will be addressing it internally to ensure that our service reflects the respect and care we owe every customer. While I’m glad to hear a replacement was eventually offered, I completely understand your hesitation and frustration, a resolution should not come at the cost of being made to feel at fault. We would welcome the opportunity to speak with you directly and ensure we fully resolve this experience to your satisfaction. If you’re open to it, please reach out to our customer care team at customerservices@hobbs.co.uk, referencing this review, and we’ll make it a priority. Thank you again for your honesty, your feedback is invaluable in helping us improve both our products and service. Kind regards, Hobbs Customer Care