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Gray Line Reviews

https://www.grayline.com
Rated
Good
Service
3.9
/5
Product
4.1
/5

5

4

3

2

1

91

20

18

13

20

162

ratings over the past year

Displaying all 20,519 reviews
Trusted Customer
1 day ago
Date of purchase: 08/13/2025
Beautiful Montreal
The online booking process was easy and efficient. The Montreal tour was enlightening with Debbie our tour guide and Charles our Driver!
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Trusted Customer
3 days ago
Date of purchase: 08/13/2025
Quick and easy
It was easy and received email with confirmation immediately
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Trusted Customer
3 days ago
Date of purchase: 08/12/2025
Information needed
Please provide more information and links of tour stops and times after booking. Others have noted details are needed other than meeting place. Allow the consumer to have data so to better plan their...

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Trusted Customer
3 days ago
Date of purchase: 08/12/2025
Prompt service.
Prompt service. Great people.
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Trusted Customer
7 days ago
Date of purchase: 08/08/2025
Great river cruise; difficulty with ticket reservation
Boarding the ship was a bit of a nightmare. The crew was nice and polite, but they did not know how to handle it when our code wouldn’t scan. Even though we had a QR code, confirmation email, and...

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Richard Castleman
Charlottetown PEI
8 days ago
Date of purchase: 08/07/2025
What Richard Castleman said about Gray Line:
Poor customer service
Poor communication, cancelled the tour but did not let us know.
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Gray Line Customer Support
Gray Line
8 days ago
Hello, Thank you for choosing Gray Line and we are very sorry to hear about this recent experience. Our team in Halifax had to adjust the departure time of the tour (it was never cancelled) due to the tides in Charlottetown. Our team in Halifax reached out to you multiple times prior to departure to inform you of the change, but was never able to get ahold of you. As you were unable to take the tour as scheduled, we have fully cancelled and refunded your booking. Again, we are sorry to hear about this experience, and we wish you the best with your future travels. - The Gray Line Worldwide Support Team
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Trusted Customer
12 days ago
Date of purchase: 08/01/2025
Great day trip
Very good
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Trusted Customer
13 days ago
Date of purchase: 07/31/2025
Easy
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Trusted Customer
13 days ago
Date of purchase: 08/02/2025
Good Sightseeing with a little room for improvement
As soon as we find the departure spot ist was a good bus drive with a passionated driver and guide. We tried to go on the bus at one stop. That was difficult because we did not find the stop. Maybe...

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Sarabjeet Singh
US
16 days ago
Date of purchase: 06/21/2025
What Sarabjeet Singh said about Gray Line:
Great customer service and tour.
Gray line did a fantastic job putting this tour together. This was a fantastic tour. Lots of history was covered on this trip and the views were amazing. Johnny the tor guide was fantastic.
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.