Dear Guest,
Thank you for taking the time to share your experience. We're truly sorry to hear that your private tour did not meet your expectations, especially given the high standard you’re accustomed to from your previous travels.
We completely understand how important the guide's expertise is on a private tour, and it’s disappointing to hear that you felt this aspect fell short during your visit. While our team aims to support all our guides and ensure they deliver engaging and informative experiences, we take your concerns seriously and regret that your interaction left you feeling dissatisfied.
We’re sorry that the resolution offered did not feel appropriate to the experience you had. Your feedback will be shared with the relevant teams internally to help us reflect on how we can improve the quality and consistency of our private tour experiences.
We appreciate your honesty and are glad to hear you found our group tours appealing. We do hope you'll consider giving us another chance in the future.
Best wishes,
The Evan Evans Team
