Terrible product. Very poorly made and weak. It broke after three uses. Very disappointed.
Customer Support
Shading Direct
8 years ago
We originally sent you the incorrect model/version. The day you alerted us to this error (totally our fault), we sent out the correct style crank handle which arrived to you the next day. We import these crank handles from Spain and Germany. They are the best quality available. If you are having an issue, please contact us immediately and we will correct the situation.
Shading Direct was created with one goal in mind: to make high-quality outdoor shade solutions accessible to everyone–no professional installation required.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Shading Direct was created with one goal in mind: to make high-quality outdoor shade solutions accessible to everyone–no professional installation required.
