W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Thompson & Morgan | Recenzje dotyczące obsługi klienta sprzedawcy https://www.feefo.com/reviews/thompson-morgan | Feefo

Wyświetlono wszystkie recenzje: 112,022

marianne wright

8 years ago

Data zakupu: 04/07/2017

Co marianne wright sądzi o Thompson & Morgan:

the last few orders of plants have not been up to your usual standard

Anne

Thompson & Morgan

8 years ago

Hi there, I'm very sorry that your plant orders haven't been up to our usual high standards recently. I've contacted you by email to enquire where we've gone wrong. I'd like to pass on the details of the problems you've encountered to the relevant department for investigation. Thank you in advance for your help. Kind regards, Anne

Neels Kriek

8 years ago

Data zakupu: 28/06/2017

Co Neels Kriek sądzi o Thompson & Morgan:

Excellent Service

Had a problem which was resolved in 'no time' and in the most professional, friendly and helpful manner.

Faye

Thompson & Morgan

8 years ago

So pleased that you rate us so highly and found your experience was so friendly and resolved to your satisfaction, this makes us very happy indeed :) ~ Regards Faye

Recenzje produktów

Wiarygodny klient

8 years ago

Data zakupu: 28/06/2017

Plants could have been more sturdy

I was pleased with the speed of delivery and the way the plants were packaged. However about a fifth of the plants were quite straggly, and this was disappointing. It made them vulnerable from the...

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Ryan B

Thompson & Morgan

8 years ago

Hi there, thank you for your review. I am glad to hear that you have been happy with our service. However, I appreciate how disappointing it is that some of the plants have not survived, and I am very sorry that this has been the case. I have sent you a voucher via email as an apology for this. Please do get in touch if you have any further queries at all. Kind regards, Ryan

Recenzje produktów

Kathryn Miller

8 years ago

Data zakupu: 28/06/2017

Co Kathryn Miller sądzi o Thompson & Morgan:

The quality and state of one batch of plants was very poor, but I now await a fresh delivery. This had a knock on effect to the other plants in the delivery and they too required replacement. 24 of...

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Ryan B

Thompson & Morgan

8 years ago

I am so sorry to hear that this has happened, I understand how disappointing this must have been. I can see that a replacement order has been placed for you, and I am sure that you will not be disappointed again. Your feedback is very important and I will be sure to pass it along for us to look in to this further. Kind regards, Ryan

Recenzje produktów

Wiarygodny klient

8 years ago

Data zakupu: 29/06/2017

Mostly happy.

Service is generally great but, in this case the lobelia looked struggling when received and, although I tried to nurture them, the majority failed. However, some blame rests on me as I did not act...

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Anne

Thompson & Morgan

8 years ago

I'm pleased to read that, on the whole, you've been pleased with our service. I'm very sorry that your lobelia arrived in poor condition and despite tlc most of them failed. I'm unable to replace them as it's too late in the season but I've emailed you a voucher to say sorry for your disappointment. I'll pass on your comments to the relevant department. Regards, Anne

Recenzje produktów

Kym Iverson

8 years ago

Data zakupu: 30/06/2017

Co Kym Iverson sądzi o Thompson & Morgan:

service is very good

Steve

Thompson & Morgan

8 years ago

Thank you for your comment. We are happy to provide an excellent service everytime. Happy gardening, Steve

Martin Smith

8 years ago

Data zakupu: 28/06/2017

Co Martin Smith sądzi o Thompson & Morgan:

Poor plants, expensive. Mainly dead now

Ryan B

Thompson & Morgan

8 years ago

I am very sorry to hear that these did not do too well for you. I have arranged for another pack to be sent to you so that you may give them another try. Please let me know if there is anything further I can help with. Kind regards, Ryan

Maria Coleman

8 years ago

Data zakupu: 28/06/2017

Co Maria Coleman sądzi o Thompson & Morgan:

customer service excellent,postal service rubbishy

Customer service excellent,postal service rubbish .There is not enough care taken in looking after the plants delivered ,boxes are stacked on there sides or the wrong way up thus disturbing the...

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Ryan B

Thompson & Morgan

8 years ago

Thank you for your review, I am sorry to hear that you have experienced problems with your deliveries. Your feedback is very important and I will be sure to pass your comments along to look in to this. Kind regards, Ryan

Recenzje produktów

Bonita Overland

8 years ago

Data zakupu: 28/06/2017

Co Bonita Overland sądzi o Thompson & Morgan:

Service always 5 star. But on this occasion, the plugs were not.

Ryan B

Thompson & Morgan

8 years ago

Hi there thank you for your review. We do appreciate your good comments, but I am sorry to hear that some of your plants were not up to standard. I have sent an email to you in hope of sorting something out for you. Hope to hear from you shortly. Kind regards, Ryan

John Thompson

8 years ago

Data zakupu: 30/06/2017

Co John Thompson sądzi o Thompson & Morgan:

Predicted delivery by end July, received before end of June - excellent. The quality & price of the plants was good except for the fact that 5 of the plant pockets did not contain a plant, only soil.

Steve

Thompson & Morgan

8 years ago

Thank you for your review. We are commited to supplying only the best quality plants for our customers. As an apology for the shortfill of your begonias I am going to issue you out with a gift voucher via email. Regards, Steve

Nie masz jeszcze zaproszenia do recenzowania?

Informacje o Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

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Recenzje sprzedawcy Thompson & Morgan

36 FREE PerennialsWięcej recenzji tego produktu - (164)Wyświetl stronę produktuWill be in a position to judge the product only after one summer

36 FREE PerennialsWięcej recenzji tego produktu - (164)Wyświetl stronę produktuSee previous photograph. Some of the plants were too week to survive,

English Lavender CollectionWięcej recenzji tego produktu - (3)Wyświetl stronę produktu

Petunia Orchid-Flowered Mixed F1 Hybrid Garden ReadyWięcej recenzji tego produktu - (19)Wyświetl stronę produktuThey were mostly, in good condition. Considering the price, acceptable value

Mighty DripperWięcej recenzji tego produktu - (41)Wyświetl stronę produktuI recently bought the mighty dripper and think it's a great little gadget.

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?