Stamperia Ceramic Pen Cutter

Good Morning, thank you for taking the time to leave a review. I do apologise that this item did not meet the quality you were expecting, if it was due to you expecting more quality, this would be classed as a change of mind, if this is the case, I have provided you with the returns address below, if the quality is due to the item/items being damaged, we ask to please send across a photo to our email address which is customer.service@createandcraft.com with the order number, and one of our advisors will pass this to our supplier support team for you. Create and Craft Warehouse Unit 28 Tresham Road Orton Southgate Peterborough PE2 6SG If you can include a short description of why the items have been returned and the order to which they belong which is 30859201 as this will help speed the returns process up greatly. Once the order has been returned and processed, we will issue a refund back to the bank account to which the order was originally charged. This will take 3-5 working days to show in your account. If you would like to discuss this further with an advisor, you can give us a call on the number 01733 602 000 and press option 5, this will take you through to the customer service team