Thank you for your kind words regarding our service. It is a great shame that your experience was dented by the arrival of the shirt with the marks on the cuffs.
I am sorry this shirt passed through our quality control as this should not have been the case. I admire that you were able to remove the marks on your own, but this is something that should not have been required. If for any reason, you are still not happy with the cuffs of the shirt, please feel free to return it for a exchange using the address below.
Charles Tyrwhitt
FREEPOST NAT20390
Milton Keynes
MK15 8BR
I am glad to see that you will be ordering form us again and I am confident we will not let you down in any way on your future purchases. Thank you very much for taking the time to send your feedback to us.