Thank you for your valued feedback. I am very sorry to learn that two of the shirts received were unsuitable as a result of the sleeve lengths being incorrect. I would hate for you to incur additional postage fees to send the shirts back to us, especially since we have made an error. Therefore, please return the shirts to the following address:
Charles Tyrwhitt Shirts
FREEPOST NAT 20390
Tongwell
Milton Keynes
MK15 8BR
Please ensure to let us know if you would like an exchange or a refund. Either way, we will make sure that your request is met as promptly as possible.
I apologise for any inconvenience or disappointment that this matter has caused, and sincerely hope that your faith in CT can be restored. If I can be of any further assistance to you, please do not hesitate to contact me.
Best regards