Hello
I can only apologise for the delay and inconvenience you have experienced here, I can see it took a little longer than expected to arrange your return. I can see this was due to some unexpected courier delays with the collection
This has been passed over to our Quality Assurance Manager who is currently investigating the issue with the product. From what we can see so far, this does appear to be an isolated incident, but we’re taking it seriously to ensure it doesn’t happen again.
Kind Regards
The WORX Team