Thank you for providing feedback. We are sorry to hear of the inconvenience this caused. Changes are at the sole discretion of the tour operator and are subject to their cancellation and/ or change policies, along with any fees, if applicable. Hopefully you will concur; this is an area where we have absolutely no control. The agency also has change fees, and this information is provided in the terms & conditions on our website. The agency and suppliers' terms & conditions must be agreed to prior to confirming a reservation. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
