Question 1

How are Feefo reviews collected?

Accepted Answer

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Question 2

Who can leave a Feefo review?

Accepted Answer

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

Question 3

How do we verify reviews?

Accepted Answer

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

Question 4

How do we deal with fake reviews?

Accepted Answer

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

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