Thank you for your thoughtful feedback. We sincerely regret that aspects of your experience did not meet expectations. We acknowledge the concerns raised regarding the itinerary structure, extended travel durations, and the additional cost of premium experiences. We are particularly sorry for the inconvenience caused by the bedding oversight and the delay in its resolution. Your comments regarding punctuality and its impact on the group dynamic are also noted with concern. We are, however, pleased to hear that the quality of accommodation and the comfort of the coach were appreciated. Your insights are invaluable and will be shared with the relevant teams to support continuous improvement.