Gray Line Rome 리뷰

Dear Customer, It’s a pleasure to hear that everything went smoothly and that you had a lovely time in Rome with us. We hope to welcome you again in the future! Kind regards, I Love Rome Hop On Hop Off City Tour

Dear Customer, Thank you for your feedback. We’re sorry to hear the experience didn’t fully meet your expectations. Your comments are valuable and help us improve. Best regards, I Love Rome Hop On Hop Off City Tour

Dear customer, Thank you for your feedback — we’re pleased to know that your onboard experience was positive and that the buses were running frequently, which is exactly the core service we provide. We truly appreciate your suggestions regarding the app. Your comments will be shared with our development team, as they offer useful insight for future improvements. Just as a note: star ratings are generally meant to reflect the onboard experience, as the app is a support tool and not the service itself. Of course, every feedback helps us grow, and we thank you sincerely for sharing yours. Best regards, I Love Rome Hop On Hop Off City Tour

Dear Customer, We're sorry to hear about your experience. Some of our buses are open-top and, especially during high season, the upper deck can get very warm. While our buses are equipped with air conditioning on the lower deck, on certain days it may feel less effective due to frequent door openings and the intense summer heat in Rome. We're glad to hear that our onboard staff were polite, but we’re concerned by your comment regarding the ticketing personnel. Courtesy is a priority for us, and we will address this internally. If you'd like to provide more details, please feel free to write to us at openbus@graylinerome.it so we can investigate further. Kind regards, I Love Rome Hop On Hop Off City Tour