No service for some time last year
Dispute promises no compensation was received.
Also customer service is extremely poor
Elise
Brdy
5 months ago
Thank you for your feedback.
We’re sorry to hear about your experience.
We understand there was a service issue last year due to a system upgrade, which was resolved in August. Our records show that since then, your calls have been un-related to this, but if you’re still experiencing issues or feel something has not been addressed, we’d be happy to look into it. Please get in touch, and we’ll do our best to assist you.
Best regards
I had a query about my payment plan after another confusing email saying I was paying my bill through bank transfer, which I knew was wrong as I set up direct debit payment from the beginning when...
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Elise
Brdy
5 months ago
Hi Tracy,
Thank you for taking the time to share your experience with us.
We're sorry for the confusion this has caused, but we're glad that Sandra was able to reassure you that everything is as it should be. Please be assured that we always take the necessary steps to ensure that mistakes like this do not happen again in the future.
Kind regards
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.