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Whilst we do try our very best to answer all queries, we are a gardening company, and our knowledge of ponds is limited to this product as it is the only pond product we sell. For more detailed queries about ponds we recommend seeking advice from your local aquatic centre. Each pond is a unique ecosystem in its own right, and that coupled with the fact that Bio Pond Clear is a living biological product means that there are a considerable number of variables that affect how well it works in an individual pond. We recommend re-dosing after 3-4 weeks if there is no visible improvement. Will YouGarden Ltd

I’m sorry to hear that it didn’t work. The active microbes in Bio Pond Clear require the water temperature to be above 10°C to work effectively. In very hot, sunny weather algae grows at a much faster rate, negating the effects of the product. We recommend re-dosing after 3-4 weeks if there is no visible improvement. Make sure to aerate your pond and keep an eye on your fish, as the product will temporarily reduce oxygen levels while the microbes start to digest organic matter. Sean yougarden ltd

The active microbes in Bio Pond Clear require the water temperature to be above 10°C to work effectively. We recommend re-dosing after 3-4 weeks if there is no visible improvement. Will YouGarden Ltd

Apologies for the small delay - this product has sold like hot cakes and we were awaiting a new stock delivery which was delayed. Glad you're happy with the product... Will YouGarden Ltd