Good morning,
Thank you for your feedback and I am so sorry for any disappointment regarding your order. Discount codes cannot be used on plants that are already discounted - as the Photinia Red Robin was - but do hang on to your code as it will not expire and can be used on any full priced items on future orders!
The nature of live plants means occasionally they may not always grow up to the expected height, and whilst this does not happen often, we always endeavour to offer customers the next size available as an option, with the price difference refunded.
We apologise for the delay in your pallet delivery due to some issues with the carriers. Despite all best efforts, delays can sometimes occur and we fully appreciate this can be an inconvenience. Please do contact us in the future for requirements so we can ensure you receive the usual 5 star Hopes Grove experience.
Warm regards,
HOPES GROVE NURSERIES
